"Ordered a 54* wedge with 100gr KBS tour…"

Ordered a 54* wedge with 100gr KBS tour lite shaft. I received a 95gr shaft. Emailed them about it and “lisa” said they use 95gr shafts to build stiff shafts. Immediately I want to return the club. I asked for a return label and “Lisa” said they are still looking into the situation bc it might have just had the wrong sticker put on it. I ask again for a return label again and nothing. I asked again today and finally got the return label. How could I trust that I’m getting what i ordered from them? Will not have any hogans in my bag.

"There are many golfers out there and if by any chance, you are looking for quality equipment, this isn't a bad option. Someone gifted me some iron, and it is really amazing."

There are many golfers out there and if by any chance, you are looking for quality equipment, this isn't a bad option. Someone gifted me some iron, and it is really amazing.

"Avoid the hybrids!"

The ordering and delivery of the clubs was good and i have no problem with the irons. However I bought 2 hybrids at the same time.
They came with headcovers which were frankly useless and were lost in the first few rounds. I then noticed that the paint on the shafts has chipped in many places after relatively limited use. (This is in contrast to some Adams hybrids which i have had for 5 years and are not as badly chipped, so I don't believe my expectations are unrealistic.)
I contacted Ben Hogan who couldn't have done, ir cared, less. They accepted that the headcovers were a problem and were 'working on this '. No replacement to be given though clearly they are defective by admission. Why sell them with defective headcovers? Why not get them right before going to market? Surely not that difficult as other makers manage it.
Where the 2nd rate paint was concerned I was kindly offered the chance to pay $50 and p &p to have a new shaft fitted. Presumably exactly the same shaft with same result.
Very disappointed with the company's response to these issues and their failure to offer any type of solution which doesn't involve me paying them more money.
I think people should be aware of this.
You don't seem to be able to add a review on their website which may explain why they're all 5*.
I don't usually bother leaving bad reviews but I am rather angry about their "so what" attitude.
Will revert to Pings in future.

"Purchased a set of irons in uk and were…"

Purchased a set of irons in uk and were delivered within a week and look fantastic.

"I've been waiting 3 months"

I've been waiting 3 months. Ordered on Jan. 22, 2021 and still not arrived.

"Still waiting"

Ordered my irons on March 15. Today is April 16 and I still do not have. I get there may be a delay but communicate that to me. Their phone is going unanswered and no return phone call. I’ve called 4 times in the last two days. They did email me back on the 8th blaming KBS. Very very disappointing. Not what I was expecting.

"A brand new Icon 7 iron head came off…"

A brand new Icon 7 iron head came off while hitting golf balls ( 6th balls to be exact) and it ricocheted off my impact screen and hit me on my back. Contacted BH for a refund (sent me a return policy statement) instead of a refund they wanted to repair the irons so agreed. Told them to repair all my irons. Which they did. Now, the 7 iron has a rattling sound and a cracking sound when I hit golf balls. Contacted BH again. They want me to send them a video of rattling sound for a warranty purpose. Told Davis (a good customer service from him) I don't want the hassle. I'll re-shaft it myself. For those you who are thinking about buying BH irons. Think twice!

"Purchased a set of ptx pro irons prior…"

Purchased a set of ptx pro irons prior to COVID in 2020, brilliant!! Ordered a gs53 max driver, 4 wood and a hybrid, plus a cap. Paid in full on 11/01/21. Still waiting, 3 emails to enquire have gone unanswered. Very disappointing after such a positive initial experience last year. I realise there is a COVID delay however we’re now talking nearly 9!weeks and zero correspondence!!

"My husband is still waiting for his…"

My husband is still waiting for his clubs which he ordered on Dec 15th, no updates whether the clubs are ready or being shipped. It has been more than one month now.

"great company"

great company