"The worst service imaginable"

The worst service imaginable. They sent a faulty Ripcurl watch for my sons 11th birthday and we sent it back. We waited over a year with many phone calls to a guy called Ignacio ...to summarise it never got fixed and we never received a new watch....this company is an absolute joke avoid at all costs !!

"Équipe au top"

Équipe au top, à l’écoute, suivi de la livraison, avec des infos précises, et SURTOUT… un colis bien emballé.
Mon bodyboard est arrivé flambant neuf, merci énormément.

"Le produit est arrivé endommagé"

Le produit est arrivé endommagé. le tail de la planche commandé est plié

"Son muy profesionales y dan confianza"

Son muy profesionales y dan confianza. Magnifica atención y la entrega muy rápida. Alguna vez he ido a la tienda y son muy amables y atentos.

"Perfect Bodyboard "

Perfect Bodyboard ! Thank you

"Produit facile à trouver"

Produit facile à trouver, grand choix de produits et de taille (palmes). Livraison efficace.

"Avoid shopping with them! Poor customer service"

I'm writing this review to share a deeply frustrating experience with Mundo Surf, particularly regarding their delivery process and customer support. My anticipation for the products I ordered quickly turned into a nightmare due to their delivery service's negligence and the company's lack of accountability.

Firstly, the delivery service partnered with Mundo Surf demonstrated a complete disregard for customer satisfaction. Not once did I receive a call or any form of communication regarding the delivery of my package. This lack of communication was not just inconvenient but also incredibly unprofessional. The situation worsened when my package was sent to a location extremely far from my residence, making it virtually impossible for me to retrieve my order. Such carelessness in handling deliveries is unacceptable and speaks volumes about the lack of coordination and respect for the customer's time and resources.

Adding insult to injury, Mundo Surf's response to this debacle was utterly disappointing. My attempts to reach out for support and arrange for a solution were met with silence. No replies, no guidance, and certainly no attempt to rectify the situation. It's as if my concerns and my business with them were of no value. This silence and inaction on their part felt like a blatant disregard for customer service and satisfaction.

To make matters worse, Mundo Surf kept the payment for the order they failed to deliver properly. This act alone feels akin to theft, taking money for a service not rendered as promised, and then ignoring the customer's pleas for assistance or a resolution. On top of that, they are not answering to my texts anymore!!

I strongly urge potential customers to reconsider purchasing from Mundo Surf. The ordeal I went through, from the delivery service's failure to communicate and deliver my package appropriately, to Mundo Surf's lack of customer support and accountability, was not only a waste of my time and money but also a significant source of stress and disappointment. Please, think twice before ordering from this place.

"pedi una tabla de body y aparte dde…"

pedi una tabla de body y aparte dde tardarme casi 2 meses en llegar al poco tiempo se me empezo adespegar la placa y echandome la culpa ami que e sido yo y a sido error mio muy lamentable el servicio

"Tout est parfait"

Tout est parfait ! Sac de très bonne qualité.

"Le leash est trop court"

Le leash est trop court