"Terrible experience"

Terrible experience. Asking for more and more money with our items as hostage. Many broken items. No care. Rip off.

"DO NOT USE THIS COMPANY"

DO NOT USE THIS COMPANY! How this company is allowed to operate in Australia is beyond me. The worst service that I have ever experienced. Did not show up, no communication and called my girlfriend at 1AM on Saturday morning saying they are coming to pick the stuff up. This was after there was absolutely no communication from the office. They apparently "couldn't get a hold of the driver" all day. Her parents could not leave the house all day Friday as they were waiting incase the driver arrived. This was just the start of the ordeal. The driver spoke shocking english and you could barely understand him when he called and rudely woke us up at 1AM. Kept making excuses that he had a headache and was tired etc. He was supposed to pick up some more stuff from another location and apparently did not have the adress form the office even though they were part of the same booking and this had been paid for in advance. This second pick up never got happened up and caused further issues. Alternative removalists had to be booked for the second stop as iMove blatantly refused. The driver was saying he had no record of it and needed clearance from the office (this is all at 1-1:30AM on a SATURDAY MORNING). The driver was uncontactable on Saturday and so was the office. The office was supposedly open 9AM to 1PM. we spent hours on hold only to be hung up on time after time. The driver never replied and then we got a call saying that he had "broken down" how convenient. They arrived 24 hours later than they were supposed to. Not nice drivers, rude and entitled. No apology when they arrived. They only piked up the stuff from the first stop.

This is all lies, the company is unethical, untrustworthy and does not care about your money and belongings. This company is pathetic and should be deregistered. They will be getting reported. DO NOT USE THEM!

The positive reviews are all fake, they are fake accounts that have been created to make positive reviews.

"These guys are amazing"

These guys are amazing . There is no words to describe my great experience with Imove on my local move ! Fast, friendly and super professionals . Thanks agaiN

"Happy with my removalist team"

Happy with my removalist team
Guys were polite and friendly and done great job .

"I had great experience using Imove with…"

I had great experience using Imove with my house relocation from Nsw to Qld
They were very professionals and delivered what they have promised .
Thanks again

"Sam and Frank done my move today"

Sam and Frank done my move today. Very happy with them. Polite professional and communicated well with me throughout the whole move.

"Best Removal Company"

So where do I begin! From the day I made an inquiry till the day of the move everything was smooth and went well. The ladies in the office promptly saw to my inquiry and rushed to help me. At first it was all daunting because I live in a 3 bedroom home and did not know where to start. The boys that came in to do packing for me were so sweet and lovely ( Ammar and Norman ) and did exactly what I asked them to do and how I asked them to do it! The following day was my day to move and I had another 3 lovely gentlemen who came in and lifted everything onto the truck and made sure nothing got damaged. They wee quick and reassuring. Everything arrived to my house without a single scratch. I highly recommend all the boys I had on the day of the move and for packing. Team 1: Ammar and Norman (packing) and Team 2: Savio, Onar and Dani (move)

I highly recommend this company if you need a stress free, easy going and quick move!

"Recently had iMove move our belongings…"

Recently had iMove move our belongings from Brisbane to Sydney. AMAZING Service. The ladies in the office were super helpful and no question was left unanswered. The crew on the day were easy to get along with, very professional, efficient and handled our things with care. Would definitely use them if I moved again and would highly recommend.

"WARNING"

WARNING! The worst removalist company I have ever dealt with. Avoid this business - they will rip you off. Unethical practices, stand over tactics and predatory behaviour. Full Inventory was provided prior to quote of $3900 being given and $500 deposit paid. Once you are committed they then send you the terms and conditions and a list of other possible charges (warning: extra costs are ridiculous and exorbitant).

They also demand full payment 48 hours prior to the arrival of the removalist.

I stupidly paid in full.

The removalists arrived late on Saturday afternoon and tell me “the office had got the price wrong” and there was no way the inventory I had provided would fit in the space they had quoted (25 cubic metres)

They said they would do the job anyway but couldn’t reach the office to check on the “new price” as they had arrived after 4pm the day of pickup instead of at 9am that morning. They then quoted $6500 after they had loaded most of my furniture on the truck as the job had now become a “premium job” (?) and was more like 40 cubic metres but they couldn’t be sure and I should just accept it as it was a good deal. Their office was now closed until Monday.

At this point I had no alternatives as it was 5:30pm on a Saturday evening, I had paid them $3900 upfront already, the truck was nearly fully loaded and I had to be back at work on Monday.

I reluctantly agreed to the $6500 to complete the job.

By the time they had finished loading the truck the price had gone up to $7000. And I was told that I would need to pay $500 cash to cover all the “extra
charges” I had incurred before they could leave. Again I had no choice - they had all of my furniture, I had already paid them $3900 and I needed the truck to be in QLD in a couple of days.

They left and I got a call later that night from the driver saying the boss had confirmed the price was now $7800 and I would need to pay this in cash on delivery before the truck would be unloaded.

Unbelievable. I was now genuinely worried I’d never see my possessions again and I’d fallen victim to a scam.

Two days of nervous waiting and the truck did actually arrive on time at my address in QLD but once again the office are on the phone to me demanding I pay the balance before the removalist unloads the truck. I tell them I will pay as soon as they unload the last item as I am concerned the price is going to go up again.

They called me again and again, text me several times and also call the removalist - I told them I’d pay the balance as soon as they were finished unloading. At one point they had the removalist call them back in front of me and he made me talk to them in front of him, I told them the same thing but now I was being stood over and told they would not finish unloading until I paid them more money.

We were at a stalemate, they had all of my possessions on their truck, and I was telling them to finish the job and I would then pay the balance.

They put their manager on the phone who demanded payment and I told her the whole story - she didn’t care - she just wanted payment and kept saying it was in their terms that all payment had to be made upfront and they wouldn’t unload the rest of the truck until I paid up.

The most unethical business practices I have ever seen. I truly feel sorry for the drivers and removalists that have to work under this company.

Will be making a complaint to NSW Office of Fair Trading regarding my experience with iMove Group and the exorbitant costs incurred and will also be reaching out to others who have shared similar grievances against the company - they need to be named and shamed so no one else goes through what we did over the last four days.

"Never use this service"

Where to begin..... the pick up was 6 hours late, the two men who arrived where horrible and complained with every box they had to move (sorry mate that's your job) they packed the van so badly that they could not fit the specified amounts in.
Arrived at drop off location and complained to me about every single thing possible.
I have never had a worse experience and I make sure to tell every person I know moving never to use them.