"Great service"

Great service used These guys to move from Sydney to Melb over night and they were great !

"Very quick and efficient"

Very quick and efficient. Would definitely recommend them.

"The pick up was 6 hours late to collect…"

The pick up was 6 hours late to collect my furniture and very sentimental items which resulted in me missing my flight home.

Due to me having to leave the premises so they would do the rest of the pick up i told them 5 times what doors to lock up and they did not follow my direction which someone then broke into my home (garage was wide open)

They then increased my price by $440 which was not agreed on pre-quote. I explained the them to get me a quote and they would only text me a BSB AND ACC number. They sat outside my new home screaming at me saying they won't leave until i pay even though it was much more than the quote as well as missing my flight and having to repair the damages for a break in.

My booking was on 1/4-2/4/23

not even a sorry for having to pay 250$ for flights x2 people for the latest and organising a key delivery to police to have my garage locked as they left it wide open as well as the front door? what is this! i told them this was a DOMESTIC VIOLENCE CASE ALL I GOT WAS HOME UNSECURED AND RUDNESS

"Do not book"

Arrived late. Very slow a projected 4 hour job turned into 8.5hours. Joked about how they were on an hourly rate. Complained about stairs they had been notified, the weight of the furniture of and the heat. Swearing constantly and left heavy items such as the washing machine still at property. I had to organise to move this myself. I have an expensive dining table that they wrapped in one blanket and rolled to the truck. It now has damage around the edge of the table.

"DO NOT USE THESE THUGS THEY ROBBED US!!!"

We booked a 3 bdr interstate move from Syd to Gold Coast and whilst shopping around a snr member of iMove Group badmouthed Monarch Removals and convinced us to book with them. We booked and paid for 20cubic meters in a shared van which would have allowed us plenty of room to fit our belongs.
Leading up to the move I sold ALL our furniture including, sofa, dinning, occasional chairs, ottomans, dryer, washing machine, filing cabinets, shoes, homewares you name it. The only large items that were left to move were Fridge, 2 beds and mattresses, coffee machine and microwave, 1 bay high chair which folds up and a baby cot that was dismantled. Out of these items the removalists from iMove ONLY took the shell of the Fridge NOT EVEN the doors nor trays! They were rude, abrupt and turned up to our place at 6:30 am like that. They demanded cash payment and drove off with only SOME of the boxes not even all, and the shell of our fridge whilst my husband tried to reason with them to allow him to at least attach the doors and trays for the fridge as it had my medication that needed to remain cool - this was also advised to the removalists as soon as they turned up.

The 2 men that turned up were aggressive and rude. When we contacted the office demanding our possessions to be returned and our contract to be cancelled with iMove they swore at the agent and told her to tell us to get F'd. So they not only took off with our possessions illegally against our will and authority but also left us with a 12month old toddler with NOTHING. Nothing to feed her, nowhere to let her sleep, left my medication in the heat to go off and refused to refund or assist with another truck to take our possessions as per their original booking.
INSURANCE - They sold us with the promise to have piece of mind that they are fully insured and so is our item....LIES! they do not insure goods, and keep emailing me advising i should have purchased additional insurance after they damaged 1 of 2 mattresses they took as well as a missing Galaxy tablet, broken Armani bag, Missing canvas painting, broken cabinet with legs snapped off and the list goes on. Still despite providing photo evidence they refuse to assist or refund! The are stuck on the fact that we should have known and purchased additional insurance despite never mentioning this and selling on the point that we are fully insured with our goods during transit.
CUBIC METERS PURCHASED - They did not stack all boxes to the top as we were told they would....again photo evidence provided by the witness who gave them access to our property upon delivery. We paid for the space.....they refused to stack it. They chose what they wanted to take with zero priority to how they took the boxes and refused to take anymore despite having plenty of space in the truck with what we booked. The removalists were aggressive, they remained non communicative, they both made an absolute mess of our place which had its end of lease cleaning done the day before to allow our tenants to move in day after we moved out. They ignored my pleas to ensure my medication remained in the fridge boxed up with ice packs, they refused to take my babies essential items such as her cot, high chair, her walker. They left ALL other essentials behind and refused to add anymore into the truck and yelled they are late for the next pick up demanding payment.
The owners were apparently notified of the issues immediately. I contacted iMove team at least 15 times that day alone and every day thereafter. I had not heard back from the owner who responded only with the exert regarding purchasing additional insurance. No acknowledgement of the disgusting service, no apologies for the pathetic process or for taking the shell of the fridge and nothing else, they took the couch but left the cushions, no word about my medication nor that we were left in Queenslands heatwave without food or water and had to make trips to the shops each meal time to feed the family as nothing could have been reheated without a microwave nor kept cool in the fridge out of the heat. The poor and disgusting service in this so called small family owned business stems from here......when the owners can't be bothered and show zero empathy how can we expect better from their staff? Go to Product Review for detailed account if how badly we were abd continue to be treated by these disgusting ppl who claim its a family business and I should back off. They removed our reviews from Google who had this company rated 2.6 stars. Please give yr money to charity not these thugs who will rob you in daylight. I've seen 6 reviews in 1 week where they did the same thing to others even treated and intimidated them and held their possessions on ransom. DO NOT DO NOT use these guys they need to be shut down.

"DONT Book this people, UNPROFESSIONAL"

Book this people, confirmed the day before the arrival time was 9am, was called at 6.23am on booked date to arrive at 7am instead of 9am, we they finally arrived the team leader decided to argue with me about the time and then told me it would take at least 3.5 has to move 10boxes, fridge, washing machine, lounge, 2 beds, and a few other pieces of furniture, he then complain about my internal stair which they had been told about, everything was boxed up and disassemble.Customer service disgusting l told them to leave after 15mins and lost my $200 deposit. Beware they think they are your boss and don't get it l was paying their wages. Good bye to disgusting service

"Don’t use this company if you want the job done"

Booked this company to move interstate, they turned up at 6pm at night. After walking down our driveway and inspecting the house contents the driver said he would have no issue coming down in the truck, he then drove down even though we said it was safest to reverse, he then said he wouldn’t get out if he was loaded so reversed back and got stuck, we asked him to wait and would would get him out, he ignored us and then destroyed our driveway and garden edging. Then said we needed to use our own vehicle to transport everything up the driveway and they would charge us more to do so. After telling them that wasn’t fair, they left and now refuse to refund our deposit. Staff on the phone are rude and will not return phone calls. We are now stuck two weeks before Christmas in a fully packed house with 2 children and trying yo organise someone else last minute. The extra costs are huge, including the repairs to the driveway and garden. Do not use this company if you want a stress free move!

"HORRIBLE EXPERIENCE and STAY AWAY From…"

HORRIBLE EXPERIENCE and STAY AWAY From this company.

I moved between houses only 1 km distance I end up paying $1,180 for 3 trips for 9 1/2 hours with a 4.5 tons truck instead of 12 tons truck as per contract. I asked verbally and followed with email for my receipt but they never send me one.
Don't trust with this company.

"Very good service"

Very good service and staff was polite and understanding. Nothing was damaged and they waited patiently even after we got late due to car trouble.

"Professional Quality Best"

Money well spent as it was very stress free having them do the packing for us!