"Excellent"

Excellent, friendly service resulting in a solution to the outstanding problem.

"I sent an email yesterday evening to…"

I sent an email yesterday evening to customer support and got a prompt response and resolve to my query from the lovely Carlie this morning.

"Service second to none"

From the initial contact with Carlie the service this young person gave me was excellent She fully understood my delema and organised a replacement Teapot which has been delivered. Promlem solved Thank you

"Been waiting for a refund since middle…"

Been waiting for a refund since middle of December for a product not received, they may be a well known brand but customer service is shockingly bad.

"Superb customer service"

Superb customer service!
Absolutely would buy from Swan again

"Terrible customer experience"

Terrible customer experience. I've been waiting for over 2 years for a replacement bottle shelf for my Fridge Freezer. Clearly these are not going to be available - keep getting fobbed off saying they don't know when they will be in stock. On the spares website it still says they will be arriving in December 2021! Requested as a gesture of goodwill that I be sent one from a new fridge that they are still selling but until now no luck. I'm writing this today as I have now given up!

"Several contacts for Calc filter not…"

Several contacts for Calc filter not available for months and months. Recent reply all is well now in stock matter closed. This was totally inaccurate as they are still showing out of stock and delivery for DEc 23. Have not been able to use the steam iron since the summer.
let them know on Sunday and again no reply from general enquiry or direct mail to the person involved.
The product is still unusable due to red warning light displayed.
After all these months no saying discontinued and offering a solution that contradicts their own website.

"Thanks to Amber at Swan"

Thanks to Amber at Swan. Sorted out my return and made the whole process seamless

"Declan was really helpful and responded…"

Declan was really helpful and responded speedily, problem resolved.

"Excellent A *****"

Absolutely outstanding customer service.
Replied to email straight away and provided me with a replacement with no quibble even know warranty ended the month previous