"Issue resolved very quickly"

Had an issue with a microwave though the company replaced it straight away. Great service and the new microwave is quality.

"So helpful"

Amber was so helpful she organised my refund. I cannot praise her enough she is an excellent addition to the Swan brand she was polite courteous and generous with her time in dealing with the problem I had.

"Amber so helpful resolved my issue"

Amber so helpful resolved my issue. First class service

"Avoid Swan Retro fridge freezer"

Swan Retro fridge freezer - AVOID
I purchased my beautiful Swan retro fridge freezer just under 3yrs ago at £659 from AO. At less than 3 yrs old but outside the 2 year warranty period the unit has failed (fridge not cold) and has been deemed beyond economic repair. My advice would be to avoid at all costs - it looks great but such an item at such a level of investment, not the most expensive but certainly not the cheapest, should last a lot longer than 3 years! Swan as a company did not want to know and the extended warranty I had in place with Pacifica was of no help whatsoever as it turns out that they do not replace on the first fault, despite being sold as a policy ensuring replacement if the item cannot be fixed so be very wary of so-called extended warranties to!o

"Had a problem with iron"

Had a problem with iron. Amber was very helpful over the phone and managed to resolve the issue and have a new iron dispatched to us quickly. I would recommend Swan and their customer service team. I’m very happy with my new replacement. Thanks again Amber.

"Had a problem"

Had a problem
With microwave Richard and Amber at customer service were great , prompt service microwave replaced no problem thank you