"Fantastic service "

Fantastic service , our vacuum lost suction after a year and a replacement was sent out, unfortunately the replacement wasn’t as good as the original due to the original being discontinued, Tracey at swan was happy to replace the replacement with a better spec vacuum free of charge
Amazing service , best I’ve seen in a long time

"Great telephone assistance "

Very helpful lady answered all my questions
Great to speak to an actual person rather than a robot
Would certainly recommend swans help line

"Faulty water tank on my floor cleaner"

Faulty water tank on my floor cleaner, new one despatched as soon as I contacted Swan, excellent service

"Very helpful staff"

Our Swan Kettle broke after 13 months and the team at Swan could not have been more helpful. Very quick to respond and were more than happy to send us out a replacement without asking us 101 questions like so many other companies do! Thank you very much - excellent customer service.

"Tracy who handled my product problem…"

Tracy who handled my product problem did a great job understanding what had happened and sending clear requests for further information that resulted in the product being replaced. Thank you

"Brilliant company alway there to help"

Brilliant company alway there to help.
Tracey was brilliant sorting out my replacement.
Will buy again

"Diane at customer service was really…"

Diane at customer service was really helpful. She called me back and sorted out my query. Thanks Diane.

"Excellent customer service."

Excellent customer service.

"I contacted Swan after my Alexa kettle…"

I contacted Swan after my Alexa kettle died fortunately I was within warranty and after speaking to Holly via email she sorted it and are sending a new one ....thankyou

"I ordered a swan product last July and…"

I ordered a swan product last July and reported it to have a few faults. After 2/3 emails they have offered me a replacement
Great service