"Great customer service "

Bought several replacement limescale filters, a month later, our Swan kettle (10 years old) packed up. Swan were happy to refund me for the filters, quick to respond. Glad to say our replacement kettle is Swan as well.

"Swan service were fast the respond and…"

Swan service were fast the respond and were courteous and efficient in replies.

"Contacted Swan as there was a missing…"

Contacted Swan as there was a missing part in my microwave- which was purchased from Robert Dyas.
Chioma was so helpful, finding me the part and arranging it to be sent out - really fantastic service and hugely appreciated

"Can’t live without my hoover/mop"

I absolutely love the swan dirtmaster I don’t know how I have lived without it! I had an issue where the hoover/mop stopped working and I emailed Swan customer service at 8.30pm and I had a response by 9am the next day absolute 10/10 customer service and they sent a whole replacement for me.
If you have been thinking of purchasing it do it I promise you won’t regret it

"Alexa Kettle stopped working…"

Alexa Kettle stopped working fortunately I had registered it when purchased so it gave me an extra years warranty.

Took several emails to get it sorted, looked like it wasn’t going to be sorted, until I actually spoke to Kat, who was absolutely brilliant and got the whole thing sorted out within 24 hours.

"Airfryer disfuntioned after 6 months"

Airfryer disfuntioned after 6 months. Email sent < had to provide photos/video evidence, 4 days & a new air fryer is being sent to us.

"What a great customer service they…"

What a great customer service they helped me through all the problems I had with my kettle and got too the bottom off it so thanks very much diane

"Coating coming off "

Bought the Nordic saucepan set less than 4 months ago and the non stick coating is coming off the rim of one of them already! Contacted Swan and they are sending a replacement. Excellent service. I just hope it doesn't happen again, or to the remaining ones in the set...

"Brilliant brand fantastic customer…"

Brilliant brand fantastic customer service
So helpful resolve every issue diane is amazing!

"Can’t fault the service! "

Can’t fault the service I had from Holly at Swan. Super quick replies and sorted my issue swiftly and easily.

Thank you.