"I had to replace a microwave a recently…"

I had to replace a microwave a recently bought due to unfortunate circumstance this task I would of found differcult to do. However a representative from swan took over for me and now await my replacement microwave.I would like to thank Hollie for her excellent service💯

"Well had an airfrier ailure 6 months…"

Well had an airfrier failure 6 months ago 18mths into warrenty swan gladly replaced with short delay .
This month thr replacement failed 10 days before original 2yr warrenty was up contacted customer services and was helped again with this matter by a representative by the name of Clare , was kept updated and in a timely manner via emails and confirmed that a replacement will be dispatched .
Thank you clare !

"Efficient customer service"

We had a fault on our dehumidifier which we purchased in December 2023 and we contacted customer services. The service we received from Diane & Tracy was exceptional and our issue was dealt with very promptly. Within a few hours, a replacement dehumidifier was arranged to be delivered to us. Thank you for your swift, efficient assistance in this matter

"Thank you tracey"

I am.only doing this as a lovely member of your team picked up the email tread after it was ignored for 3 weeks by Chioma after i said i was putting a complaint in regarding her and asking me to pay for the wrong items she made so many misakes . But today my email was replyed to by tracey prompt friendly and sorted my issue straight away.
Two totally different styles of customer service. Tgank you tracey these 5 starts are for you

"Excellent Customer Service"

Excellent customer service - prompt reply and issue rectified

Initially I didn’t think Swan had dealt with my query and put a poor review on here. After their response I searched through my emails and found them in Junk Mail which is why I have amended my review

"10/10 service as always "

Fantastic customer service as always from swan. Replacing my item. Thanks so much.

"My crossover wasn’t working properly"

My crossover wasn’t working properly, I emailed customer support and fairly quickly I got a reply with Holly telling how to reset it, crossover is now fully operational again and I’m just delighted - thank you

"Swan product support"

Tracy at product support was very helpful with my query. Her response time was quick and very efficient.
Thank you Tracy 🤩

"Thank you"

Thank you. Holly was very helpful. Really efficient back up service which was greatly appreciated.

"Excellent Customer Service"

Although we had difficulty sending photos, we did eventually get Swan what they required to sort out the issue with our microwave. There was no quibble about a replacement under warranty and we are now waiting for our new one to arrive. Really good customer service.