"Ocl solicitors highly recommended"

Ocl solicitors have been extremely helpful, supportive & professional in every way of our process.
I would highly recommend their services

"Claim"

Having recently been in a car accident, my claim was dealt with smoothly and very efficiently. Communication was great I was kept updated the whole time during the process.
I would definitely recommend OCL and Scott.

"Good advice and communication"

Hannah worked on my case and kept me informed of how everything was progressing. I was given an offer from the other party which I was advised not to take and was awarded a larger sum through the court.

Good advice and communication throughout.

"Thank you OCL solicitor's"

Having been involved in a car accident in December 2020 the other party admitted liability but it still took over a year to settle. OCL solicitor's ensured that a traumatic event such as this was dealt with a professional and sympathetic ear.This enabled me to continue with my life without all the hassle and although it was a worrying time they were helpful and supportive throughout.Thank you to all person's involved.Would recommend them to anyone.

"Very impressed with the speed and…"

Very impressed with the speed and efficiency in which David Kershaw from OCL SOLICITORS completed our claim

"Very friendly,professional experience"

Very friendly,professional experience

"mbillett"

I dealt with Saba Saleem at OCL Solicitors and could not have been happier with the service I received. Saba is a credit to your organisation.

"Please avoid this people as much as you…"

Please avoid this people as much as you can. Useless and irresponsible. No commitments at all

"Terrible firm, terrible service, awful staff"

This is a review on One Call Insurance & their Sister company OCL Solicitors

My initial non-fault insurance claim through their sister company "One Call Insurance" was abysmal, we were in shock and ended up being verbally abused and had the phone put down on us multiple times by 2 incompetent staff members.

The personal injury claim was going ok with OCL but Sian U, who had been great until she failed to withdraw an offer I'd made to the "at fault" party after a time limit I had clearly expressed to her. This then went south rapidly when the awful Bernard L took over almost 2 years in. Bernards lack of understanding, professionalism & extremely poor levels of contact, led to me being offered a ridiculously low offer, that is nowhere near the guidelines for my type of injury. When I showed him his error, Bernard tried using jargon and blaming me for his incompetence.

This was then passed on as a complaint to Sarah E, at first, Sarah made multiple promises and agreements to sort out the situation with Bernard and also promised to pay my claim award without any fees taken from it for Sian & Bernard's mistakes. This was meant to be sorted the day after Sarah called me, a week later I had to call Sarah to find out what was going on, where she told me she had to investigate the calls between Bernard & myself and she was quite rude and condescending. She then emailed to say she would have an update about my complaint on that same afternoon. Sarah seemingly thought 8:45pm was the afternoon because it took me emailing her manager Keelie B & one of their Directors Bill Broughton to get this delayed email from her.

In the email, Sarah was rude, defensive and even claimed my fee-less payment could be withdrawn by her & OCL if I would not remove my truthful review of Bernard from here and other review sites.

I then contacted Keelie B again as it was clear Sarah was also incompetent and had a chip on her shoulder because I had dealt with her assertively. Keelie rang me after the weekend and made promises that I would receive my payment, without fees taken and that she would ensure it would be done by Faster Payment so I received it on the same day that it cleared in OCL's account, I trusted Keelie would get the job done and boy was I wrong again.

I ended up having to call in and speak to their Accounts team, at first this was Camron C, an excellent member of their team who assured me he would chase up the at-fault parties insurers to get the payment paid before their time ran out, I reluctantly agreed to let Camron deal with it, however, he went the extra mile (unlike his colleagues) and assured me it would be with OCL the next day (this, going by Keelie's previous promises meant I should be paid the next day too).

The next day came and I did not receive my payment, so I called into their offices and asked to speak to Keelie to express my disappointment in her failing the expectations she had set, Keelie wasn't in for personal reasons but within 10-15mins their Director, Bill Broughton called to make excuses for it not being paid and he assured me he would sign off & authorise the payment the next morning without fail.

The next morning came, no payment, I called in again to speak to the Accounts team and spoke to another amazing staff member, Shannon K, Shannon could not help me enough after explaining that Bill had signed off on it but failed to let me know it needed another Director to also sign off & authorise the payment, I was fuming by this time and Shannon express empathy and did her best to get in sorted for me. An hour later at around 3pm, I finally had my payment.

As you can see, abysmal service, Directors & Managers that lie through their teeth (I noticed they call you when they want to lie and set expectations they can't meet) and the whole experience and service was by far the single worst experience in my life.

I WOULD NEVER USE THESE AGAIN AND I WILL BE REPORTING THEM TO THE SOLICITORS REGULATION AUTHORITY