"Don’t buy this insurance. It is only five-star till you file a claim and become a nightmare!!"

I have purchased an annual icarhireinsurance policy in June 2021 for my trip. Unfortunately, during the trip, the windscreen of my rented car got scratched. I have promptly called the icarhireinsurance emergency phone line. They advised me to settle the damage with the car rental and file a formal claim, once I am back in the UK.

The car rental company charged me the full price of the windscreen replacement which cost approx. 700 Euros. I paid this cost of damage. On my return on 4th July 2021, I filed a claim to Halo Zurich Ref# 6529338.

I have received an automated acknowledgement email stating that they will contact me within 5 days. But nothing happened till 15th October 2021.

During this period, I have tried to reach their customer service:

1. via phone, but unable to get hold of any agent. As the line was playing an automated message that we are short of staff due to COVID etc.
2. via email, but no response whatsoever at all. It seems that they have completely ignored all my correspondence.

Then on 15th October 2021, I have managed to get hold of a customer service agent (Halo Zurich) via phone. I expressed my concerns about my claim and enquired about the reason for the delay. She said that they have received all the required documentation on my case and ensured me that within a week, your case handler will contact you. But again, nobody contacted me. This is a very annoying and unacceptable response from the insurance company that claims to provide five-star service.

Since I didn’t hear anything back from them and was unable to find any other way to reach out. In late October, I have decided to file a new claim (Ref# 6565346) on their portal with the same details. As it seems to be the only way to contact them. In response on 26th October, they contacted me and asked me for additional documents and cancelled my initiated claim. I reminded them via email that I already provided all the requested documents even before! But they tend to deny it.

However, to avoid any delays, I send them all the documentation again. The following are the people that have been dealing with my claim from Halo Zurich:
1. Juliana Bordino
2. Lauren Deller
3. Sarah Thomson

So, if someone from Halo Zurich is reading this review, I would like you to do a formal inquiry why these people are not doing their job right and failing to provide the services to the customers?

In a nutshell, after five months of wasting my time trying to chase them, wasting my money in phone calls, days full of stress, here I am still waiting for my claim to be processed and settled. It is frustrating that icarhireinsurance, who claimed to be five-star insurance company, has failed to provide the service, which they had charged me for. It is completely unacceptable.

So, my advice is if you don’t want to end up in the same situation, better look for other insurance policies.

"Terrible Service"

Having had to put in a claim for a car hire tyre with Green Motion I'm still no clearer where I am with the claim.

The website for the claim is terrible. You go through the hoops putting in all the information and then when you press submit, if the uploaded files are bigger than 50mb it simply clears the entire document and you have to start again.

Okay, it does say keep the files less than 50MB but that's not much when you have to upload loads of evidence. At the very least it should simply state the file size is too large not clear the entire form.

If you do get it uploaded eventually you may get a response. It's hard to know what the status is because it seems to upload but then says 'Form Not Submitted' and yet seems to be in the system.

I managed to get a response and of course they wanted loads of information extra including proof I've paid my credit card which in my case as it's done automatically would be about ten days after the claim was submitted.

And of course by time I got proof, the claim had been cancelled.

So I started the process again with the same pain and anguish as before.

I cannot believe the site is this bad accidentally. I'm quite sure that by auto-clearing your form, it will inevitably lose some people trying to make a claim.

"Claims portal not reliable"

I have been 2 consecutive years with iCarhireinsurance.ie

First year, scratched a front bumper and made a claim, they paid up.

Second year, similar incident in Lanzarote, but the claim is still for review. They use a Claims portal from Halo Zurich, and they have been ignoring my claim for more than a month already. Still showing "in progress".

Tried sending e-mails, no joy.

Would not recommend...

"load of shysters AVOID AVOID AVOID"

Been with Insurance4carhire for about 15 years, absolutely great, made a few claims and always paid up no trouble, for some reason when I tried to renew got this bunch of shysters, Zurich is the Swiss Mafia and do not like paying out. Tried to suspend or cancel policy due to Covid but told could not do so.
So I intend to complain to Ombudsman

LEAVE THIS LOT WELL ALONE

"Having a terrible experience with them! Stay away!"

Having a terrible experience with them. Non-stop request for documents which I deliver the same day and then they request for more docs a week later. They honestly don't seem genuine, they just want for you to give up.
I honestly don't recommend them. Stay away from them.

"Very satisfied with halo car hire insurance"

I had to make a claim for a puncture in a Sixt hire car whilst on holiday in Portugal. Although the cost was extortionate as they charged 380 euros for a punctured tyre (daylight robbery), after supplying the necessary documentation and explaining the circumstances for the extortionate cost of repair, they paid me in full. They were efficient and courteous, unlike Sixt. I will have no qualms about using this insurance company again in the future.

"Stay away."

Non stop requests for documents that have been provided multiple times. Each request is responded to on my side within minutes, but takes about a week for them to then respond back.

Their tactics are very obvious - delay, delay, delay hoping that you will eventually go away.

Will never buy from icarhireinsurance.com again.

"Avoid Avoid Avoid"

Avoid Avoid Avoid

There is no point in having insurance if Halo are involved as they will not pay out!

Despite multiple interactions with icarhireinsurance and Halo/Broadspire customer services, my very simple claim has been outstanding for two months. There are ever more obscure reasons why it hasn't been settled which are clearly just to avoid paying out.

I have lodged a formal complaint with both icarhireinsurance and Halo - now 3 weeks in - and plan to report to FCA and Ombudsman if not resolved within the standard eight week time.

"Makes a snail look supersonic."

Makes a snail look supersonic.
Claimed in August, approved (??) in October and............nothing!!
Diabolical customer service!!

"Appalling cheats"

Appalling cheats. If there was an option of no stars I'd would have given it to them. They are complete cheats and should not be in business. Firstly, they 'lost' my emails, then said I was too late to claim, then asked me for a record of my contract with the car company after I'd already sent it to them, then finally they wanted an engineer's report which is not part of the documentation they initially listed. They basically break the law and get away with it. They take your money under false pretences and then refuse to pay. They should be jailed for what they do...causing stress and criminally cheating people out of their money. Do not deal with them.