"Excellent service and product"

Many years ago I bought a sky box and card for my satellite TV. I was highly impressed with the service I received and the fact that when I telephoned with a problem I was having it was actually answered be a real person and they were knowledgeable and sorted me out straight away. So when I decided to get a VPN router I went back to them. Again, excellent service. The emailed instructions were flawless and I was up and running in about 15 minutes. The VPN works with BBC iplayer and Britbox and has not dropped at all in the few days since I received it. I highly recommend this product and this company.

"Great UK VPN products, amazing customer service"

I have been using two products from Skycards for several years now (a dedicated router, and their Android/Windows app). Both work as advertised, and give excellent UK VPN access.

Unlike another reviewer, my router worked 'out of the box', with no set-up required.

I did need some help with the Android app, but the response by email was both rapid and very easy to follow. And I have recently needed to get the router to work with Starlink, which requires a setting change, and again the customer service has been exemplary, super-fast and super-easy to action.

Can't recommend them enough if you want a VPN service to allow easy access to UK content that just works (at least from France where I use it from!)

"credit card details at risk, service poor and slow"

Ordered their VPN service and router: A-Z very poor experience.
1. You get a shipment from Amazon with the VPN router. I do not remember giving consent that they may order in my name from Amazon. Seems to be their way of getting around import taxes
2. You need to set up the service yourself and fiddle through the VPN router menu
3. The VPN service uses old and outdated vpn protocol: pptp - which explains why the connection is slow and insecure
4. I had a failed credit card payment. They asked me to update the details on their website which I did. I was then manually charged, which can only mean they openly store and handle my credit card information which is a violation of PCI regulations. A day later and the service is still blocked and they now claim they never received a payment. I have proof of their charge here.

In conclusion this seems like a poorly run organisation selling a dropship service from Amazon and have the customer self-install outdated services only to back this up by even worse service.

"Great!"

We’ve been using Skycards for over six years now. Bearing in mind that we’re based in rural France, we expected that our communications might be a little difficult. Far from it – we’ve been tremendously well supported. Even through the national rollout of fibre connection across France the set up has remained stable and effective. On the odd occasion that our VPN has acted up we’ve been fortunate that Josh is the one who’s picked up our service request – his speed of response and attention to detail are second to none. We listen smugly to friends who have difficulties with other providers and always take the opportunity to recommend Skycards. And we won’t stop! Thank you all.

"Customer Service at its Best"

In a world where many customer services are either abroad or working from home it is a delight to find a company at the top of their game and a support worker Josh who knows how to deal with non-technical customers such as myself. We live in France and required access to UK programmes.

Josh was in a word “ superb” ! Patient, informative and helpful. Plus he was contacting me at 10 pm in the evening.

He took me through all the steps to set up firstly a VPN network and then how to connect to NOW TV

Before I retired I was Marketing Director for a very large and well-known company

I know Customer Service at its best.

This was at the highest level possible!

Ian CHUBB

"Completely exonorated due to shipper's mistake!"

This company experienced an unforeseen shipping error resulting in delay of refund but finally came through and lived up to their high ranking here on TrustPilot. To anyone looking for a Sky package anywhere in Europe I would have no hesitation in recommending Skycards.eu as the de facto source to turn to. A+++++

"Amazing customer service"

Amazing customer service, had an issue over the weekend sent an email on Sunday morning not expecting anything to happen until Monday, but within an hour received a reply apologising and saying problem now sorted. Truly above and beyond

"Excellent customer service"

Excellent customer service. The equipment was dispatched quickly and the setup document walked me through step by step without any problems.

I had a problem with my VPN and sent the company an email at 10 o'clock on a SATURDAY night. They emailed me back within 20 minutes and fixed it.

THAT is why they get 5 stars. Cheaper than sky by a long chalk!!

"Making enquiries"

I have been making enquires and found jeremy more than helpfull, I have all the information i need and because of jeremy I will be buying the product.

Well done jeremy.

"Top service"

Top service. I have been their regular customer over 2 years now. Shipment is timely and without problems. Tech support on installation is simply brilliant. If you're experiencing ANY problems they are available almost 24/7. You always receive accurate information with exact dates and timelines. I highly recomment their services.