"Excellent service"

Hi, I have recently purchased items from Skycards.eu and found their service to be excellent. Their responses to my e-mails have been prompt and friendly. I would highly recommend them. Gary

"Tsk tsk Tom"

Tsk tsk Tom. Don’t tell lies on a public forum. I did not cancel my card – it got cancelled. I tried to renew but you could not do so for many weeks and until after the rugby world cup (god forbid). You could not deliver and then Traded off my desperation to watch the RWC you upsold me an expensive unpleasant system. And when I accept losing all that time and money you try to kick me again. I must admit when we had a problem a long time ago over unauthorized expense on my c/c I accepted the ‘mistake’ explanation. After reading some reviews here and on other expat blogs I don’t think that naively anymore. Suffice it to say clients should watch their c/c statements like a hawk. Options that expat blogs and forums seem to speak well of are UKSatellite.tv and stream-tube.

"No reactions of my E-Mails from the…"

Now i am happy with the service. After problems with my E-Mail Hoster, now all channels are working fine and customer service is good. Thank you.

"A terrible company to deal with"

A terrible company to deal with. One particular customer service agent called Tom has proved to be surly, rude and actually dishonest. Their sky sevice failed early in August and was not available again until November, and yet they kept charging me for it.
Their claim that payments for the service stopped at the time of failure is false, and I have the bank statements to prove it. I am also still waiting to be informed of a refund being made.

"Helpful with a quick response"

Whenever I have had a problem or a question I have always had a swift response and great help. It is important to me to have confidence in any business. I always appreciate any effort made and I have been helped at all stages of any problem I have had.

"Can't fault them!"

I have used both the SkyGo service with VPN and the VPN router subscriptions (which I am still using) - the services have both been very high quality and provided high speed connection to the UK network.
The staff have been great on the odd occasion I have had an issue; they respond quickly and provide detailed instruction on what needs to be done to reconnect. This was the same for when I switched contracts, allowing me to keep the SkyGo service until the day my VPN router arrived in the mail.
Really a great service and meaning I can escape German TV!

"Stay away."

Stay away.
I am so disgusted in the customer service of skycards.eu.
I only subscribe to the service to watch my team one game a week. Three times in a short period the log in details i received stopped working and I missed the game.
After sending mails every time never an apology or acknowledgement that they failed to provide a product i pay for.
Today it happened again and I missed the game again, after a mail explaining the situation and asking for compensation the only reply i received was that it would be best to cancel my membership.
Absolutely stunned at the awful customer service.
Stay away from this company

"Terrible and they did theft by taking"

Terrible and they did theft by taking money out that was not allowed. So why did they take money out of my visa which was not authorized. What did they do for me nothing Still waiting for my money back they said they partially reimbursed me totally false. Told me if I send the equipment back I would get my money back and I asked for a guarantee on that but no answer. Beware they are linked to no sat limited. I got money taken off my visa the same month a few time.

"PERSPECTIVE CUSTOMERS: PLEASE READ AND BE WARNED"

I would like to inform perspective customers of my experience and leave it upon them to decide if it would be more advantageous to find a more suited company from which to acquire their SKY card.

I originally received erroneous information regarding my satellite connection at the beginning of August,2019, and when I delved to get a clearer answer, I was ignored. Sadly, only after I used more forceful and harsh words did I get the following answer:

'Your account has been cancelled. We will refund the last renewal fee. Please go elsewhere for your service.
Thanks Tom.'

After having written e-mail after e-mail, asking questions which went unanswered, was I FINALLY informed as to the actual problem of my Sky Card. I was offered another type of system and when I asked for a more thorough explanation, my questions were ignored, and my subscription cancelled. I was told that my refund had already been made BUT IT HAD NOT !!!!!!

Trying to get my month's refund was a fiasco and I had to place many telephone calls in order to receive it as my e-mails went unanswered.

I have read other reviews and found that I am not the only customer who they flippantly 'cancelled' and then seemed to intentionally ignore. I even requested an official written statement of this cancellation and refund and none was ever given.

This company's ineptitude and lack of both professionalism and respect towards their subscribed customers has not only caused them to cancel my subscription and lose a customer but might cause future potentional customers to seek another business enterprise with whom to do business.

I work with the United Nations and many of my fellow colleagues seek the Sky Card. I have given warning of Skycards.eu on our INTRANET site which connects all branches of international organizations throughout the world. The supervisor's name with whom I dealt is 'Tom'. I hope the company reviews his handling of customers.

I have thought about writing this review for days. It is only AFTER I noticed my refund had been made (again, NO written statement received ALTHOUGH requested) that I now submit this. Quite honestly, I questioned this company's integrity. Unwillingly, I sadly had to write that I would forward all correspondence to my lawyer.

In the end, however, I have found a more reputable company and it is actually MUCH cheaper than what I was paying monthly with Skycards.eu

I hope through writing this testimonial that future potential customers will be cautioned as to how this company deals with their customers when problems arise with their card ( or at least how they dealt with me) . I was a customer for two years and paid my subscription every first of each month.

Some of the employees and at least one of their supervisors of this company forgot that without 'We Customers' THEY would be unemployed...I have the feeling that they really do not care, but possibly, THEIR bosses in higher management will.

"I love this company"

I love this company, the guys here are incredibly friendly and helpful. I wanted a way to watch certain channels in Spain when at our property there but didn't want to sign up to a yearly contract, Josh went through all my options, explained how to set up the VPN router and get my vouchers, the customer service is second to none - other companies could learn a thing or two from these guys.

I wholeheartedly recommend Skycards.eu - just wish I had known about them sooner! Good job guys!