"I bought a pair of boots for myself and…"

I bought a pair of boots for myself and to be honest, the pair I bought looked very nice online. I was a bit shocked when I removed the insoles from these boots as they felt tight when I was trying them on. I saw three screws inside the heel. These boots were expensive, I have in the past bought slippers and sandals from Vionics and those were a perfect fit and of good quality.

"Since my previous review below I was…"

Since my previous review below I was contacted by Martin in Customer Services who apologised that my order had been cancelled. He offered me a discount and free postage if I wanted to make another order. I did want to try the insoles so I ordered them over the phone with him. They came quickly but I did have to trim them to fit (I am a size 4 and had ordered the extra small but the extra extra small would have been a better fit). I have been wearing them in my boots and I have to say that my heel pain has got better so I might try the shoes next.

"Excellent customer service"

I’ve ordered three times in the past and all three times the parcels were delivered the following day. The shoes are excellent quality but the sizing has been an issue for me. Martin in customer services has been extremely helpful in trying to resolve the problem.

"Happy repeat customer"

This is my second purchase from Vionic and I have been very happy with both the products and the customer service.
Order 1 - I ordered a large number of sandals and trainers, not knowing what my size might be. These arrived quickly and were well packaged. I returned the wrong sizes using the free returns label and the refund was processed very quickly. I've been wearing the trainers daily for nearly 6 weeks and am still very happy with them - my physiotherapist was also very impressed with my improved gait in them. The sandals are also very comfortable, even in heat on summer holiday.
Order 2 - I made another large order of boots in multiple sizes. Hermes only delivered one of the two packages, although again the first arrived very promptly. Here ensued a 7 day saga of incorrect parcel tracking information and "missed delivery attempts" from Hermes, who refused to speak to me directly. Martin at Vionic customer services has been an absolute star throughout - chasing Hermes on my behalf, updating me without prompting every day, and giving me more accurate tracking information. In the end they had to send me a new parcel as the other still had not arrived, which arrived the very next day.
Since tearing my ankle ligament back in February, Vionic shoes are the only brand I can wear comfortably for any length of time and the correction of my over-pronation has been an excellent bonus!

"Great shoes and customer service!"

I have two pairs of Vionic sandals and they are fabulous. Comfortable, stylish and allow me to walk pain-free from plantar fasciitis. I would 100% recommend these shoes and this company. I ordered online for both pairs and they arrived promptly. When I contacted customer service about an issue with one of the pairs, they replied immediately and dealt with it to my satisfaction. I plan to buy boots and heels from this company in the next couple of weeks as their shoes are the only ones I can wear without suffering from painful feet.

"Unfortunately I cannot review the…"

Unfortunately I cannot review the insoles I ordered because they cancelled my order. They said that I had not provided them with my eircode (Irish postcode) but I had provided them with my full address, eircode and telephone number. They could have contacted me to get the information they said they didn't have and I pointed all this out to them but I got no apology!! Won't bother with this lot again.

"i would like to say a big thank you to…"

i would like to say a big thank you to martin watkins for all the help on the telephone the other day. he was polite, friendly and professional. his product knowledge was exceptional. i cant wait to receive my boots
well done!!

"Products are good but..I am not…"

Products are good but..I am not satisfied with customer service.Otherwise all good.

"I ordered a pair of mens leo sandles,"

I ordered a pair of mens leo sandles,
I wanted to change size, so i emailed hours after ordering, 4x days later i recieved an email to say they cant do this.
I dont understand why when i emailed my response days before dispatch?

I had a pair in the past, which are ok considering the miles i walk. But they are too big so i had to get the straps resized, and the velcro didnt line up when tightened!.

Customer service poor and resolving such a simple request'just to swap a size down'
Im a busy person this is added stress to my life ive now got to wait for them to be delivered and send them back for a size swap. Could of saved me alot of hassel.

"Do not buy these shoes! Flip flops macerated my toe"

Do not buy these shoes!

I recently purchased the Vionic islander flip flops ready for my holiday, after doing extensive reading that these flip flops were very comfortable - sufficiently comfortable to allow you to walk all day without being in pain.

Having paid £38.99 for the shoes plus £5 shipping I expected them to be high quality and comfortable as the reviews state.

However I wore these flip flops for just 2 days walking around a town sightseeing, and the toe band absolutely macerated/cheese wired my toe (see image) leaving blood everywhere and me unable to wear these shoes anymore. I did not even wear the shoes for the full 2 days.

They are completely unwearable after only 2 days of usage, which is ridiculous.

I have complained and asked for a full refund.