"An absolute bloody disgrace of a so…"

An absolute bloody disgrace of a so called company nothing but THIEVES keep well away they shouldn't be operating full stop.

"Positive result "

Having dealt with Vionic over the last couple of months their support and diligence are second to none , my problem was sorted, many thanks for all your help, Thank you Dawn

"Hayley in Customer Services was great"

Hayley in Customer Services was great. I had an issue with a pair of shoes and I was asked if i wanted a replacement or refund, it was as simple as that. Goods are free and easy to return. Definitely would buy from Vionic again.

"Great customer service from Hayley"

Great customer service from Hayley. thanks a lot!

"Can’t get size I need …"

I ordered some shoes recommended to my partner by the doctor because of his walking condition. He needs 13 but not in stock so tried 12. They arrived and we’re far too small so need the 13 but customer service said they don’t know when they’ll be in so need to sign up to their mailing. I was hoping to be told they’ll be back n stock shortly and we’ll send them out as we do need to get them asap. But on the good side, i sent these ones back and was refunded very quickly, just wish i could get the ones i need.
26/11 update - tried messaging Vionics again only to be told they will definitely not be getting any 13s in stock! Great, now what do I get him!

"I am very happy with Vionic customer…"

I am very happy with Vionic customer services
Staff very helpful. I hope my mum likes her new slippers.

"As usual quick responses and first…"

As usual quick responses and first class service

"Vionic shoes offer a great combination…"

Vionic shoes offer a great combination of style and comfort. The build quality is great and the customer service I received, when I had an issue, is exactly what you'd expect from a high end brand. Worth the price.

"Absolutely terrible customer service"

Absolutely terrible customer service. I purchased a pair of slippers in the sale a couple of days ago and my account update showed as sent the next day. However, I have just received an email to say I was being refunded. The email is automated with no explanation of why my order was cancelled. I have just been on their website, the same pair of slippers is still in stock but at the full price.

I will not be ordering from this company again.

"My daughter bought me some Vionic…"

My daughter bought me some Vionic trainers which looked lovely when new but, two years later after not a lot of wear, are looking quite scruffy. ribboning is coming out from the top which looks awful and not something I have ever had before even from cheaper shoes. Vionic not interested and will certainly not purchase from them again.