"Trying to return shoes is a nghtmare"

I ordered shoes for next day delivery which arrived 4 days late@ They were delivered by Evri, and at my request returned the shoes to the supplier as I had no need for them. I have not had any confirmation of the return. I emailed and telephoned Sam, Edelman last Friday, and made further telephone calls last Monday with no response. Today I have received an email from Vionic Shoes advising that the shoes are on their way back to me!!!! and to accept them and then do a return through their portal! I purchased these shoes from Sam Edelman and not Vionic shoes. Evri are useless and I would advise anyone having a return to double check the process and that the shoes will be returned so that you can get a refund.

I would never purchase from Sam Edelman direct again. The service is appalling.

"Terrible customer service, or lack of it"

Terrible customer service, or lack of it, from Vionic Shoes. I ordered some slippers as they had a special offer on them, received a confirmation email saying order received, slight delay but to expect order in 7-10 days time. This morning, 10 days later, have just had an email from PayPal saying I’ve been refunded the whole amount. Nothing from Vionic at all, no apology, nothing. This company needs to seriously up their game with regard to customer service. Will NOT be attempting to buy anything from them again.

"Ordered shoes for next day delivery as…"

Ordered shoes for next day delivery as needed them for a celebration. No shoes have arrived and I have been informed that they are likely to be delivered in 3 days time!!
I advise only ordering from this company if you don’t need the shoes urgently.

"Customer care service "

Gemma at customer care was so helpful with trying to sort out the mess I made on the return of some trainers!! They refunded me as soon as she had solved the problem.

"Ordered non existent item in sale"

Ordered in the sale. Few days later the order was cancelled as they didn’t have the items in stock. Very poor customer service response. Never bought from here before and won’t attempt to again.

"Excellent customer service"

Quick, efficient and positive response to issue I had with a pair of trainers I purchased in April. All satisfactorily resolved.

"Good company "

I ordered trainers to arrive the following day or at the latest the day after that but through no fault of Vionic it was 6 days later when they arrived. Evri carrier text me 6 days before saying they had them…… not impressed with Evri for delivery.

I received refund of postage from Vionic which I am happy with so would recommend them for customer service!!!!!!

"Late del"

Refunded postage and returned my enquiry within stated timeframe

"VIONIC CUSTOMER SERVICE NON EXISTENT"

VIONIC CUSTOMER SERVICE NON EXISTENT. WE WILL NOW DO A WRITE UP IN THE MEDIA. COMPLAINT LOGGED TODAY 20/09/24. VIONIC STAFF NEVER ANSWER PHONE LINES. NEVER RETURN CUSTOMER PHONE CALLS. VIONIC APPEARS TO HAVE ONE MEMBER OF STAFF “GEMMA” WHO APPEARS TO BE TOTALLY CONFUSED. PURCHASED TWO PAIRS VIONIC SLIPPERS. £106.00. REQUIRE REFUND. BOTH PAIRS DO NOT FIT. NO PRINTING FACILITIES AVAILABLE + EVRI COURIERS DEPOTS IN LOCAL AREA - NONE HAVE PRINTER FACILITIES. IMPOSSIBLE TO RETURN.
IMPOSSIBLE TO PRINT OUT QR CODE.
SO BASICALLY VIONIC JUST REFUSE TO CO-OPERATE. WE WILL CONSIDER NOTIFYING TV / MEDIA CHANNELS.
RETAIL OUTLETS. WARNING TO ALL POTENTIAL VIONIC CUSTOMERS - ADVISE DO NOT PURCHASE.

"Will never recommend or purchase from…"

Will never recommend or purchase from Vionic shoes ever again. They ignore their customers, don't reply to emails or messages sent via their fb page. Phone is never answered and no ability to leave a message. They just want your money and after that you don't exist to them. Customer service should be a priority but not to Vionic UK.