"Order 15000165961"

Order 15000165961
I ordered an expensive pair of white casual trainers and they arrived marked and stained. I was offered a 20% refund if I wanted to keep them but all I wanted was an exchange and a free collection of a damaged item, that was not an option and I had to return for refund which I did via Evri parcel shop on the 23rd June and I reordered another pair with a 10% discount offered and free delivery. There has since been no email confirmation of the return and no refund. Attempts to call them have failed as automated messages with each call saying nobody available to answer calls and leave a message! No email replies either, totally unacceptable customer experience!. I’ve had enough, I am claiming a chargeback from my bank.

"Returned order, no refund, no response to my contact"

I returned my order on 17 June as did not fit. Have had no refund and no answer to my email. Tried to call and no one picked up the phone.

Edit - My refund has come through after posting this and emailing again.

"They haven't returned my money 2 weeks later"

I initiated a return of some sandals I recently bought on the 11th June under return number 14000260692.

It has now been over two weeks since I returned my item and I have received no updates on the status of my return from Vionic or a refund of my money.

It's a whole different website for their returns process. This website wouldn't even work the first time - it wouldn't accept my order number or my email. Overall the customer experience has been woeful if you have any issues with your purchase.

"Disappointed with customer service"

I returned a pair of slippers that were too wide last Monday 24th June. I followered the instructions and took my box to an evri inpost locker. The storekeeper said I should receive an email stating it’s been picked up but I never did. I’ve called vionic several times and left 3 messages as no one seems to pick up the phone. Also sent an email and still no response. This is shocking from vionic as I’ve never had any issues in the past.

"Is there anyone in Customer Service?"

After purchasing a pair of trainers for my wife, I had to return then due to incorrect size. Other shoe sizes have been fine but the trainers were on the large size.
Got a QR code for the return, and dropped off the package. This was on 10th June.
Shoes returned to Vionic on the 12th. Now over 2 weeks later, I am still waiting for a refund (site does say it can take up to 10 days).
No-one answers the phone, goes straight to voicemail, left 4 messages with name, number and order details, and no-one bothers to respond.
Sent a couple of emails - again no response.
Worst customer service I have ever received.

"I have sent a mail stating that I have…"

I have sent a mail stating that I have been blocked to see your offers through your mails to me by mistake. You make no attempt to unblock this so that I am able to see and buy what I would like. As a customer I should be able to read your offers so that I can select my preference. Please unblock your mails to my email id ASAP.

"Great service "

Great service with a refund -x

"money taken from my account for an…"

money taken from my account for an order never received that was placed 3rd May 2024; never delivered; issue ticket generated 10th May 2024; never heard from anyone ever again despite emailing; just want my money back

"I wrote to this company asking for help…"

I wrote to this company asking for help with a return and they just simply said they knew of the issue and to wait and try again! Why couldn't they send me a return label?? Other business do that! Rubbish service

"An order failed to be delivered"

An order failed to be delivered, not the fault of Vionic. When reported to Vionic there was the offer of 'starting again' or a refund. I had missed the event I was planning to wear the shoes for and so I chose a refund. This has been quickly dealt with. Great service. Thankyou Vionic/Gemma!