"Firstly I am or indeed was a great fan…"

Firstly I am or indeed was a great fan of Vionic, I must have over ten pairs of shoes and I was always amazed by their speed of delivery and refunds. However I purchased some trainers which gave me such foot pain I immediately returned on the 21st July (I had had them only a day ) and whilst their website states 10 days for refunds I have always found them to be super quick at this. I have sent an email, no reply, called but no pick up ?? I understand from other reviews that they are experiencing technology teething problems but reputations are lost so quickly when the customer has no idea what is going on !

"1st time customer and wouldn’t order…"

1st time customer and wouldn’t order from them again. I ordered a 5.5 and received a box with the correct label. What I didn’t find out until later was that they had sent me a size 6 shoe. When I emailed them about this their response was “Please note that the size you decide to purchase will be accurately printed on the shoebox label, it is possible that the size label in the shoe itself may not match exactly.” What an outrageous response. I wonder what shoe you would receive if you ordered a size 6? I tried on a 5 from another retailer( shoe labelled 5) and the difference bw the 5 and the supposed 5.5 from Vionic was huge. I have no faith in their supposed review of sizing. Why would I spend a fortune on postage when I have no trust in their sizing? All very misleading. I’ve just received a refund for postage which I only got after I complained. Shocking customer service hence this review.
Just read the response to my review which looks like a standard, copy and paste response and not personal. I’m a 1st time customer and yet you say if you’ve bought from us before?? Will not be buying from Vionic in future.

"Sizes are a mess!"

Sizes are a mess!
Sizes are just a mess on Vionic shoes. I bought what I thought was my size, because the previous pair was 38.5 and fitted well, I thought the sizes would be consistent. But turns out it's too tight. I have bought shoes on vionic several times before, but since they "improved" the size fit, nothing fits! I feel they keep changing the sizes all the time, but as an online buyer, how do you deal with that?? Buy multiple sizes and return the ones that don't fit?? It's just absurd. On top of that, you are still paying £5.99 for postage, which is a money you don't get back! It's the last time I buy shoes from Vionic.

"Can't access website"

Can't access website. Like Fort Knox. Constantly having to ask for permission to enter the website. Been going on all year. Bit over them really. Ridiculous.

"Disappointing customer service"

Vionic are normally excellent, however their customer service at present is awful. They don’t answer the phones and don’t respond to emails. I would be very cautious about using them again. Still waiting for my parcel to arrive 😡

"Bad customer service"

Bad customer service
Order Number 14000262404
Hi
I ordered my shoes a week ago and my order confirmation came through on July 2nd and I have had no further communication even though my order status says ‘Sent’.
Despite calls to Customer Services with no call back as promised and 2 emails both with no reply! All I wanted was an Evri tracking number or reassurance that the order was ‘live’.
However, I have now got to the point of writing this review as a last resort way to communicate my request for a full refund including postage (£40.98) as the shoes have not arrived as promised.
More disappointed than angry.
From Barbara Millard

"No order delivered and customer service…"

No order delivered and customer service are not returning my calls or emails:(
Ordered a pair of shoes which were nice so I ordered another which never arrived:( I just need to know what is going on or give me my money back:(

"Its my first time using the customer…"

Its my first time using the customer service and im very impressed how good they managed it. I bought my first pair of boots and months later it broked the sole so I got in touch and they promptly offered me a replacement but they didn’t have my size so they send me a store credit to get new pair of my choice. Took about 3 weeks for everything but im really happy with this and now I can continue treating my plantar fasciitis. Thanks guys

"Very Dissapointed"

I have been using VIONIC for a few years now and usually order their slippers. I had always found their customer service ok until now unfortunately. Recently I ordered four pairs of trainers just to try and find something that worked for me but unfortunately none of them fit so I’ve had to return them. Meanwhile I’ve been trying to contact customer service to get advice and there is absolutely no answer on their phone, and no answer to my emails. Very frustrating. It has totally put me off using Vionic ever again I will take my business elsewhere.
UPDATE: I received a full refund quite quickly, but no acknowledgement of my disappointment and no apology.

"Terrible customer service- AVOID at all costs"

The same a reviews below, I returned a pair of Amber Sandals to Vionic on the 15th June (17 days ago) via their returns process with EVRI, I have heard nothing from Vionic regarding the £80 refund that is due. I have emailed them multliple times, used the contact method on the website and wasted further time calling an always unanswered phone that goes to voice mail. I left one of those too, and nothing. I am so disappointed in the company. I have to wear orthotics, my podiatrist recommended the company to me, but I can't risk this happening to me again, so will have to take my business else where and contact my bank to recover my money. Furious.