"Five Stars for Outstanding Service!"

I have had the pleasure of working with Rachel Balogun from Winchester White, and I cannot speak highly enough of her professionalism and dedication. Rachel has always been prompt and efficient in handling any queries I’ve had, no matter how complex. She consistently goes above and beyond, proactively chasing tenants when payments are delayed and ensuring all issues are resolved swiftly.

Most recently, Rachel handled a complicated rent discrepancy and occupancy fee issue with the utmost care and attention. She took the time to investigate thoroughly, keeping me informed throughout the process. What stood out most was how she managed to resolve the issue without the need for escalation, even while keeping her senior manager updated—a level of service that I haven’t experienced often.

Her communication is always clear and prompt, and she’s genuinely committed to ensuring that clients are satisfied. If you’re looking for someone who delivers exceptional customer service and takes ownership of resolving issues, I highly recommend Rachel.

Thank you again, Rachel, for all your hard work and support!

"Rachel B"

Rachel , who takes care of administrative issues for landlords, has provided an excellent service. I would like to express my gratitude.

"I had a viewing with Bryony yesterday"

I had a viewing with Bryony yesterday, and she was so nice and patient! Thank you Bryony!

"Super helpful in finding my flat when I…"

Super helpful in finding my flat when I moved to London two years ago, and the process of moving out when I had to relocate. The whole team was great and Rachel and Megan were incredibly helpful as my lease was coming to an end and finalizing that process

"Pleasure of working with Niamh at Winchester White"

I had the pleasure of having Niamh Smythe as my Property Manager whilst living in London - Niamh has been absolutely brilliant in helping us settle into the property, with outstanding transparent and timely communication skills, trust that she will get job requests done, and her readiness to check-in and go above and beyond what we have experienced in the past with Property Managers.

"Winchester White let out a flat to us…"

Winchester White let out a flat to us with rising damp and mould. All the damp marks had recently been painted over. After being in there 24 hours we realised water was running down the walls and all our possessions were getting ruined (also waking up wheezing). 10 months later, we have finally got the landlord to end our contract and give us back our deposit (through the use of a solicitor). As soon as we said we wanted to end our contract (we lived there for 2 weeks, well my husband did I moved out after 24 hours as my asthma was too bad), and the landlord would not engage, Winchester White, after offering us an end of tenancy agreement that involved paying the landlord some money for 12 months, withdrew from the situation and refused to help us anymore.
We had a number of conference calls with them where they were aggressive and rude, and we were made to feel like we had done something wrong (we viewed the property at night once, and were only allowed to be in there for 5 minutes- had to take it due to completion date of my house sale, but obviously you cannot tell if there is rising damp in 5 minutes).
Avoid at all costs for your sanity’s sake, and to avoid huge solicitor costs.

"Really easy and helpful service"

Really easy and helpful service. Would highly recommend!

"Efficient and great"

Rachel from the letting agency provided outstanding service and was incredibly prompt in addressing all our inquiries. She demonstrated a high level of professionalism and was always ready to help, ensuring a smooth and efficient experience. We truly appreciate her attention to detail and her dedication to assisting us with every step of the process. Highly recommended!

"Unkind, unempathetic, and inhumane"

Monika Rae is the most unkind, unempathetic, and inhumane person I have ever come across. We sought her help during the most stressful times in my life, where both me and my wife lost our jobs, and at the same time, my mother was diagnosed with cancer. We had to leave the property as we had no financial means to afford the rent. We requested her to not penalise us for early termination.

However, she was not only rude and abrasive throughout our interactions, but she also attempted to charge us more than we owed. She was devoid of any compassion or sympathy, had no regard for our difficult situation, and seemed solely focused on extracting more money from us.

Even my landlord expressed frustration with the agency and mentioned plans to switch to another. Winchester White is one of those letting agencies that will use any unscrupulous tactics to squeeze more money out of its customers. I strongly advise everyone to avoid them.
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Added 16/01/2025
Winchester White's response to my original review below not only lacks empathy but is riddled with misrepresentations of the situation. Their intention is to deflect responsibility rather than acknowledge the grievances raised.

To clarify:
1) While they claim to "sympathize" with our circumstances, their actions and the tone of communication, told a very different story. Rather than assisting us during one of the most challenging periods of our lives, they consistently treated us with abrasiveness and insensitivity.
2) Their statement that the early termination fees were "reasonable" is false. They attempted to charge us more than what was owed, which feels less like following terms and more like an attempt to exploit a vulnerable situation. They ended up making double the amount by charging me, as well as the new tenant.
3) Their so-called "gesture of goodwill" allowing extended time for payment was not a favour; it was the least that should have been done given the severity of our hardships. Their decision to involve an external party, while claiming to offer extended time, shows a complete lack of understanding and fairness.

Their failure to acknowledge and take accountability for the distress caused by Monika Rae’s handling of this matter is appalling.

In summary, I stand by my original feedback, and advise everyone not to avail any services from Winchester White, especially Monika Rae.

"Rachel in accounts returned my call…"

Rachel in accounts returned my call within 30 mins and emailed me a clear, precise summary of everything I’d requested promptly.
She was courteous and professional throughout,