"We absolutely love our shutters!"

We absolutely love our shutters!
Well worth the wait and the guys that came to fit them were totally professional.
Would recommend Cool Shutters to anyone looking to transform their home

"Highly recommend"

We found out about Cool Shutters from a recommendation from a previous customer & they did not disappoint. Great service great product & excellent fitting! The shutters complete our lounge perfectly! Highly recommend!!

"Thank you for our shutters"

Thank you for our shutters. They're beautiful and it changed the looks of our home.
Worth the wait….

John and Ben are amazing. Very professional and worked really well in installing our lovely shutters. Thanks again 👍👍👍👍👍

"Bi-fold Doors - Wooden Shutters"

I would recommend Cool Shutters to anyone considering shutters for their home.
It was a no-nonsense procedure right from the start.
They were very efficient, prompt and a wonderful service. No if's or but's just good service and the price was the best out of 5 other competitors.

"Great product, trustworthy team"

Really easy to talk to, clear communication, and excellent product!

"Bay window café style shutters …"

We've just had bay window café style shutters fitted to our front, dining room and bedroom windows. From the first visit from the surveyor to delivery and installation it was very smooth indeed. The surveyor, David, was much more informative and knowledgeable than other companies we invited to quote. Also, his final quote was the best we had. The fitter has just left after working here for several hours. The end product is beyond our expectations. Thoroughly recommend them for the quality of their product, the quality of installation and their competitive pricing. So pleased we went with Cool Shutters. Thank you.

"Absolutely love my new shutters"

Absolutely love my new shutters, excellent service .very good quality,thank you cool shutters would definitely recommend . Lisa ward

"What an absolute disaster"

What an absolute disaster. Mine was quite a large order, 14 shutters some of which are quite large. To start with the shutters took over a year to arrive but to fair covid restrictions were in place so if this was only issue it could of course easily be forgiven – unfortunately this was only just the start of the nightmare – now 20+ months on I still do not have fitting shutters and I am left with no option other than legal action which seems to be a bit of a common thread for many of the unfortunates like myself who trusted Cool Shutters.
David Waxman came to do the initial survey and he did seem above board and professional, he can certainly talk the talk. When the first shutters arrived around a year after the order was placed the fit on 6 of the eleven shutters was horrendous with gaps between the wall and shutter frame more than 20mm on several units (see attached pictures). An arched window for which I had provided a perfect template was out by 75mm and the radius was completely out. Beading that is supposed to provide a seal from one closing shutter to the one next to it on one large main unit is missing completely.
They did agree to provide replacements apart from three units that were too small by 15 – 20 mm on a shutter that is only 300mm wide they looked terrible but for them to be exchanged they wanted me to cover half the cost ultimately, I did. When the replacement shutters arrived two didn’t fit and another was hinged on the wrong side (unlike the original) which looks terrible.
I have called numerous times and each time Caleb in the office tries to assure me that the second set of replacements are on order and on the way, he will not however respond to emails – I believe a naive action he thinks may be helpful once proceedings start. It amazes me that a company this day and age can act so badly and think people will not write reviews about it and ultimately seek costs.

"Very pleased with the shutters fitted…"

Very pleased with the shutters fitted in my daughter’s room. Good quality product, easy dealings with the company throughout. Would recommend.

"APPALING CUSTOMER SERVICE, OVER 9 MONTHS WAITING!"

I would like to highlight the appalling service I have had from Cool Shutters, I feel there is no other option to review there service to see if they actually pull their fingers out and complete my job.

On September 9th I ordered my shutters and was originally told by their representative that they would be fit before Christmas. However we are here on May 15th still without a complete set of shutters.

After a number of chasing emails, my shutters where originally booked in for Feb 4th ( 5month after ordering), but unfortunately 2 weeks after fitting I noticed some cracks in one of the shutter frames. After ringing the office I was told this was due to water damage and my fault! I explained that actually their fitter has knocked plaster of from around the windows to make them fit and any water damage was due to this reason as windows where new. After 3 months, I still have a broken shutter, no communication from them and we are now over 9 months into this process.

In short, Cool shutters communication is horrendous, I honestly believe once you have give them your deposit they do not care about service. I've spent over £8000 on these shutters and I am gutted I ever chose to use this company.