"Product looks great."

Shutters took ages to come but the installation was quick and well finished. The installer was really friendly and tidy. Product looks great installed.

"Great, Thank you!"

The end result is wonderful. Our lounge bay looks fantastic and we are so pleased we went for full height and not cafe style as we originally thought. It’s has added the finishing touch to our newly decorated lounge. Thanks for all you advice with everything and we’ve already recommended you to our neighbour.

"Thank you Cool Shutters"

We have just had our shutters installed by Matt and they look fantastic, better than we ever imagined. The quality is excellent and we’ve noticed almost immediately how much warmer the rooms are. We will definitely be back to do more rooms in the new year. They were later than anticipated but worth the wait. Thanks very much.

"Avoid"

I ordered my shutters on the 14th February 2022, they were fitted approximately 16th June. Parts were missing and the bedroom emergency opening window was fitted incorrectly. I contacted them and was told all would be put right in 8 weeks. It’s now December and have still not received any contact. Thankfully I did not pay the outstanding amount, I would advise anybody to do the same. Terrible company do not use.

"Overall really happy with the quality…"

Overall really happy with the quality and fit of our lovely new shutters! Price was good and competitive! Communication was good from a sales point, however there lacked communication/updates during the waiting period from paying the deposit to shutters arriving. Customer service could have been a bit better as I had to email and call to chase to see firstly if they had arrived and also to arrange fitting. The lad who came to fit them was great, couldn’t fault and did a really good job installing :)

"I had my shutters fitted 20 months a"

I had my shutters fitted 20 months ago and still waiting for them to be finished
Every time I call there is always an excuse always promise to get back to me but still no reply
The best if it the mama age ment called me to see what I think of the service when I told him that I’m still waiting for them to finish them his reply was I will definitely look into it and promise it will be sorted 4 months in still waiting they make you pay before fitting now I know why absolutely rubbish customer service
If you read this you will know who it is

"Quality product and service"

I am pleased to say that I am delighted with both the product and the service received from Cool Shutters.
The initial sales and survey visit was comfortable and unpressured. The product, in my case plantation shutters, were shown to me as samples, the composition of which was explained to me.
I received my quote there and then. No toing and froing with "the boss" for discounts etc that I had experienced from other suppliers. The price was acceptable, not the lowest I'd had, nor the highest but the quality of the product was superior to others I had seen (all wood, no MDF) and so I placed the order, which had a 12 week lead time.
The delivery time was delayed by a couple of weeks but this was due to congestion at the docks and not the fault of Cool Shutters. I was kept up to date with the progress of my order.
When my shutters arrived I received a phone call and a fitting date was arranged.
The quality of the product was matched by the quality of the installation, right down to the very neat beads of sealant surrounding the frame. I am truly delighted with them and they look fantastic on my bay window. I can thoroughly recommend cool blinds and will not hesitate to do repeat business with them in future.

"Unacceptable customer service"

Unacceptable customer service. Never phone for update on when the shutters arriving. I have keep contacting them an they saying they will call me since August 2022 to October 2022 they still saying they will call me.
No communication from anyone at all.
Caleb and David useless never gets back to me. It’s disappointing and disgusting they way they ignoring me as customers who placed order and pay deposit
BAD way to run a buisness customer needs to be updated
If you want return customers
STILL WAITING NO COMMUNICATION FROM COOL SHUTTERS.
took my money disappeared as far as I am concerned.
I told everyone never ever use cool shutters because they don’t know how to run business

"Superb company!"

Superb company, from start to finish!

The quote was reasonable (I collected several different bids for shutters), the materials are nice, and their agent helped me select the color / finish that would work well with my decor.

They kept me informed with updates and answered my queries - they even stored the finished shutters while my flat was redecorated.

Today the new shutters were installed - they are beautiful!

1) Value for money: excellent.
2) Craftsmanship: excellent.
3) Installation: excellent.

If you're looking to have interior shutters installed on your windows, I highly recommend Cool Shutters.

"Very happy with my new shutters."

I am very happy with my new shutters. The process was easy from the first contact, to the measuring survey to the installation. Everyone that I dealt with at Cool Shutters was polite, friendly and professional and most importantly did an excellent job.
The shutters look great and I love the control they give you over the light in your home. Very useful when a heatwave hits! I would recommend them to people without hesitation.