"Great quick service, Alistair "efficient""

Great quick service, called the number to check with regards to vaccine availability at the local branch in Hitchin.
Alistair was really helpful and ensured I only needed the vaccines required (previously jabbed for others usually required for travel to India)
Also explained that their online booking system was having some problems so good to call and check.

Really polite and helpful person to speak to.

"Local travel jabs sorted"

Helpful, responsive, thorough and polite - exactly what you're looking for

"DONT ORDER - TEST KITS OR RESULTS NEVER ARRIVE"

We have ordered the covid test and arrived 5 days late even we have ordered in advance.
There is no way you can contact with the customer services .
Keep emailing them and they are keep sending the same email.
We have sent the test and we meant to receive the result within 24 hrs and passed 3-4 days and still no result
Poor customer services .

"Ordered PCR TEST a week before leaving"

Ordered PCR TEST a week before leaving. Didn't arrive until a week later after arriving home from my destination. Then on top of that sent it off never got the result. On top of that sent an urgent email for an update 10 days later saying.

Dear Customer,

Sincere apologies for the inconvenience and delayed response. Kindly let us know if you still have this issue unresolved.
Best,

CTC Customer Support

No resolution still no update. Don't waste your time. I'll have to wait another 10 days for a response.

"I ordered a test a week ago for day 2…"

I ordered a test a week ago for day 2 and I have had confirmation but no test. I am calling numbers and sending emails with no response at all. very frustrated as i should have completed a test yesterday. clearly a money making scheme

"day 2 test arriving on day 3, no results on day 5"

I’ve ordered my day 2 test with 1 week in advance, despite this my day 2 test arrived on the day 3. Badly packed and without proper instructions. I activated, did the test and posted on the same day. Today is day 5 and I haven’t received my results. There isn’t a way to get the results on their web page and if you email support you will only get confirmations your email was received but no one ever write back.
Proper scam.

"They have just cancelled my appointment…"

They have just cancelled my appointment for tomorrow morning.
I fly out on Wednesday...
Thoroughly pissed off.
Gonna request a refund.... Wish me luck!

"Service and efficiancy"

Easy to get an appointment. Efficient booking system and central location.
Staff very thorough on medical history and excellent advice about vaccinations needed.
Would definitely recommend.

"I have made a COVID test at the 361…"

I have made a COVID test at the 361 Portobello Road clinic Rebecca and I was served by and she was so nice, she helped me solve a problem I thought was impossible and I was so stressed about the pain but it all worked out very well. Thank you so much for your help Rebecca. It was a pleasure.

"I attended this clinic yesterday and I…"

I attended this clinic yesterday and I must say it was very professional and well kept environment. I felt really comfortable as staff were well mannered. So when I next book a flight I will be back.