"I feel like I was just conned"

I feel like I was just conned. That was such a rip off, so upset. I paid £15 for a lady to google the prices of anti malarial drugs and google what vaccinations I need. All of which I did myself before and chose to go to the clinic for a professional opinion. I have tried to find a way to make a complaint and the website shows no option to do this. I basically woke up, went to Victoria and gave away £15.

"Poor experience at oxford street / soho square clinic"

Went to Oxford Street clinic today for vaccination, nurse was not very willing to answer my questions and not very attentive. Nurse failed to do perform health and safety procedures i.e. washing hands and swabbing/cleaning my arm before injection, and refused to perform these basic procedures despite me reminding her to do so.

"Useful, quick & nice"

Attended the Liverpool St branch today. Lucky that I have read some reviews on Google and here in order to find out that there is no logo of London Travel Clinic and that it is based in one of the office buildings at the address (the same where Regus is based - just look for it on Google Maps) on 1st floor (just ask the receptionist when you are signing in).

I was early for my appointment with some other patients when we were told that it seems they might reschedule our appointments because their computer is not working and they won't be able to bill us. Also we were asked to fill in the questionnaire again, but that's a question of 5 minutes.

Luckily the nurse suggested that if we will be able to pay in cash they will be able to provide the vaccines. I went to an ATM and came back within 10 mins, went straight to the office and was told that the computer is now working and I will be seen in a minute.

The appointment was straightforward and quick, I have received important information about my trip to Tanzania and Zanzibar and was also told given a few tips from the experiences.

Although I was coming only for a yellow fever vaccine, I was then offered according to the government website the typhoid vaccine as well which I decided to go for.

I have also managed to buy the Expedition Plus Insect Repellent which I would need to buy somewhere else anyway.

Summary - happy with how easy you can book the appointment and with the approach. I find the service really useful. I would only suggest to have some branding (at least a logo) outside of the building.

"London Travel Clinic - King's Cross"

Visit to the London Travel Clinic branch in King's Cross has proved a frustrating experience and time wasted.

I appreciate the general directions on the website but finding the clinic with address on hand only is extremely difficult.

- clinic's name is not displayed anywhere on the building or entry door (instead there is 'Regus' logo above the entry - which is an agency letting office space) - the building looks like any other, difficult to guess its a clinic, especially when all the blinds are down in the evening

- the main entry has no intercom, no entry button, no sign pointing to the entry button which is unmarked and on the side of the unlit wheelchair ramp, easy to miss in the evening (which normally you wouldn't think of using if not in a wheelchair), just a touch device for staff - on arrival door locked -

- I called up a number on the notification for help on how to get there, way before I reached the building and also when I was standing in front of it - no response

When I finally got in, frustrated and tired, it was exactly 15 min past my appointment time (even though I arrived at the address on time having previously duly filled the consultation form online) so the only thing I achieved was rebooking and receptionist's 'have a good evening'.

Far from that!

"Really poor service"

Booked online for a consultation and specified I was looking for Hepatitis A and B vaccinations. Got to the clinic first thing in the morning for my alloted appointment, waited for 5 minutes in an empty reception and then someone came out to greet me and tell me that the Hep A and B vaccinations weren't available due to a global shortage.

The fact that they're unavailable is fine and I was treated politely in the Clinic, but I have no idea why no one could've let me know in advance so I didn't make a completely wasted journey (which involved taking time off work too). They had my phone number and email address and could've saved everyone time and effort by getting in touch.

I was annoyed anyway but then several hours later received a presumably automated text from the clinic saying that I'd missed my appointment!

Dreadful service all round.

"Overpriced and nothing better than anyone else"

Extremely overpriced if you compare it to any other travel clinic. I went to the Victoria one where the nurse was very kind but left me in pain for 10 days which suggests she was not the most experienced plus "forgot" to charge me for the malaria pills so i ended up going back to pay an additional £90 which cost my husband almost 50% less in boots. Its a rip off.

"I went to the Victoria branch in my …"

I went to the Victoria branch in my lunch hour and very impressed. The staff were friendly and knew exactly what I needed for my trip to Burma. I will be recommending as is so convenient and you can get all your travel needs here.

Thank you.

"Clinic run exactly as it should be"

It was straightforward to book online and I found an appointment at short notice at the Liverpool Street clinic. When I arrived, I was seen promptly. The nurse, Linda, was very professional and courteous. She explained matters clearly and performed the injection well. Price matched that of competitors.

This clinic seems to be run exactly as it should.

"Easy, quick, reassuring"

I had my travel injections at the London Bridge clinic this weekend and it was a great experience. Easy to book a slot on their website, the cheapest I could find for the jabs I was having, and good availability with long hours and some last minute slots too. The nurse (Gina) was absolutely brilliant - she sensed I was nervous and we had a funny chat first to put me at ease. The least painful injection I've ever had - she just slid the needle in gently rather than the stabbing that so many nurses do! Would recommend 100% - thank you Gina!

"Easy, friendly and prompt service! Very impressed."

Trying to phone was impossible (the Travel Clinic number rings for 10 minutes at a time then cuts off, I never managed to get through), so I quickly switched to the website and realised how easy it was to book an appointment, just 5 minutes from my workplace. Filled out a brief health check form and was seen the next day.

I only waited a few minutes, I was called in on time and the nurse was extremely warm and friendly. She made me feel really comfortable as I hadn't had these vaccinations before, she explained all the diseases I was being vaccinated for and how they are spread. She asked if I was ok with needles and I explained that I sometimes get queasy and she was so reassuring. She chatted to me the whole time which I think eased any nerves I had. I'm not sure I've ever met such a friendly nurse!

I was out within 10 minutes and I felt like I had all the information I needed for keeping healthy during my trip.

I would highly recommend this service for last minute vaccinations. They were expensive, but given the situation I expected this.