"Quick and efficient!"

Quick and efficient!

"As a band we rehearsed in room 7 at ‘…"

As a band we rehearsed in room 7 at ‘ ‘Notting Hill ‘ ie Latimer rd W10. All the amps/pa had been turned up right to 10 then switched off by the last people, consequently as we switched on everything was screaming. The snare drum stand was broken, snare skin broken. Tom holders broken. No info on pa at all. No care, Soulless.

"Great space but needs to be cheaper"

Been going here for years, it’s a great creative space for studio time and DJ practice but quite expensive these days, the prices have shot up!

"Pirate will fine you if they feel like it"

Pirates do not care about their customers. They lack empathy and will do whatever they can to charge you unnecessarily.

I booked Pirate studio at the 'Tottenham' location on Friday, Jan 6, 2023, and received an email about being charged for tampering with the CCTV equipment (this was against their terms and conditions, as expected). This was very strange as no equipment was messed with or damaged and the room was left in a better condition than it was met. After seeing this email I decided to reply to get more information as I disagreed with the charges.

I messaged their security team as stated on their website and they replied the following day with an email stating 'We have investigated and checked our CCTV cameras. We can confirm that your responsible for tampering with our cameras'. After doing some research I found out that this email was a default email they send to everyone who they charge. This meant that they did not consider anything I said and did not bother to resolve this situation. After realising this I messaged again asking for the CCTV footage as they are charging me with no evidence of me breaking their terms and conditions. They then replied 'Unfortunately we cannot provide you with any CCTV footage without a case number from the police station'. I found this odd as on their website it states 'you have the right to access your CCTV data at any time and free of charge'. When I challenged them about this, they decided to stop responding to my emails.

Since then I have sent 3 follow-up emails and have not received a response. I have also contacted them via live chat on WhatsApp for 6 days and they have told me 'I will escalate this to security and get a response for you'. No one has gotten back to me yet and I started this dispute more than 14 days ago.

The reason I am more shocked at this experience is due to me being a regular at Pirate. I even became a Pirate ambassador to refer people to them and the way I have been treated is upsetting.

In Conclusion, Pirate has taken my hard-earned money out of my account unfairly, stopped replying to emails, and will not provide evidence to support their claims. I will be careful booking with them as it shouldn't be this difficult to solve an issue like this.

Edit: Pirate ignored me until I wrote this review. They then decided to contact me after writing this review 5 days later, whilst ignoring me days prior. They phoned me and told me they will not be reversing the charge and repeatedly told me information that was not fitting to my matter. As a result, I have claimed a chargeback through my bank and received the money through them. It's sad to see that after being a customer for so long this is how they treat you.

"Unfreundlicher Mitarbeiter, fehlendes Equipment"

Am Empfang wurden wir gebeten, 5€ zuzuzahlen aufgrund der neuen Regelung von großen Gruppen. Diese bezahlte ich sofort und bat um einen Beleg. Mir wurde sehr unfreundlich gesagt, dass das nicht geht. Ich verwies darauf, dass es eine Bonpflicht gibt und man mir mindestens die Rechnung per Mail schicken muss. Daraufhin wurde der Mitarbeiterin sehr unfreundlich und sagte, wir sollen gehen, wenn es uns nicht passt.

Im Raum selbst fehlten dann auch noch Mikrofonkabel

"Great and fast service."

Great and fast service.

"Got fined 200 quid on Christmas Day for…"

Got fined 200 quid on Christmas Day for overstaying and them not turning off equipment’s automatically as they usually do

"Beware of your Customer Credit"

Me and my band used to use the studios every week, we had no issues, This place is a great space for creativity and rehearsals for the price. yeah sometimes the equipment can look a bit worn out and the aircon can be hit and miss, but we didn’t really expect it to be a 5 star hotel.

Unfortunately one of our band members experienced a tragic family loss and it was decided that we would go on a hiatus for a while. At this time I cancelled all the booked sessions we had and had £63 worth of credit on my account that was our own money. We decided not to cash out as we would eventually need it again.

Over 12 months past and we are now ready to get back to it, however when I looked on my account and my credit had been removed... looking at the handy credit activity page on my account I could see that the credit was removed on the 15th of December, still with no reason stated.
I contacted their customer service to find out why and was told that after 3 months of inactivity credit is removed, regardless of its origin, I received no notifications or warning regarding this or account inactivity and it took quite a while scanning through the T&Cs to find where this was stated.
Something didn’t quite add up as like I said, it had been over 12 months since we last used the studios and the credit was removed on the 15th of December 2022, now I maybe a musician but I know how time and dates work and do feel like I have been treated very unfairly here.
Unfortunately I could get nowhere with customer service and was unable to get our £63 back in any form despite the circumstances or the fact it had only been 14 days since the credit was removed, It is a shame that this experience has now negatively affected the overall outlook I have on PIRATE and the services they provide.

"Need more pirate!"

Hello,
DJ Chapta here. Wanted to say how much I’m loving pirate studios since I’ve moved to London! My only issue is why isn’t there more!!!!
My hometown (now city) is a thriving place for upcoming DJs and I truly believe that it would benefit massively from a pirate studio, as well as pirate studios benefitting from the DJs who would book regularly. Please Pirate, Give Colchester a thought! Very great little city!

"Horrible experience"

Horrible experience, studio was filthy the bin was overflowing when we got there toilet was clogged all the way up and in the other toilet there was no toilet roll and no light in there and there was sick in the hallway that didn’t get cleaned up all night it’s located in a very dangerous place as locals told me not to stand out side as it dangerous the rooms was very small and no air conditioning. I would definitely not recommend pirate studios half the equipment wasn’t working and the room could only fit about 4 people in it. Also not very safe as when we was about to leave the studio two random men entered who had no session booked these could of done anything to any of us in there and made me feel very uncomfortable the whole time I was there.