"They need staff who know what they're doing and are able to investigate problems."

Just asked to have both my sites cancelled after 10 years of operation with other hosts.

Although I like my previous host a great deal I kept getting bounced off their server and he had to keep white-listing my sites to get them operating again, so I changed.

Things were fine at first, but since two days ago, both my sites began experiencing problems. My main site kept directing post links on the main page to 404 error pages and they kept telling me they could not find the directories for those posts.

THIS IS NOT HOW WORDPRESS WORKS as stated in this excerpt from gigapress.net.

WordPress stores the content of your posts and pages in the wp_posts table of your database. Because WordPress uses dynamic PHP templates to display your content, it does not store an individual HTML file for each page on your site.

Because of all this, and especially their lack of knowledge about a very basic Wordpress function, I don't trust that they know what they're doing.
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Re: CanSpace's response.

As I told CanSpace, I did a considerable amount of troubleshooting and research myself before contacting their tech support.

In support of my belief this has all been a server issue, here is a described test from wpexplorer(.com/plugins-fix-404-errors-wordpress).

...If it exists, but showing up in a browser is a problem, then it is a server problem or a WordPress problem. For this, create 2 separate files- a html file and a PHP file and upload it. If you are able to access these files, there is no problem with the server and the problem lies with WordPress...

This is exactly what I did and the files did not come up at all - according to this it is a server issue?

It's all too easy to dump the issue(s) onto the client when the company staff are forced into territory that is beyond their knowledge or capability.

I did my due diligence before contacting them. Have they?

Leaving is my decision. I have decided to shut down both sites due to all this. Don't let this kind of thing happen to you and ruin your years of hard work.

I do, however, see that I made the right decision in leaving.

"CanSpace is great"

I have all my .ca domains with CanSpace for many years now and decided to finally move my hosting over to them after consistently receiving great support. My previous hosting company would NEVER answer the phone and I would have to wait at least 2 hours for a reply to any ticket. CanSpace has been the opposite - ticket responses are super prompt, and every time I've requested a call they were happy to reach out. I signed up for a month at first to test but just decided to commit and sign for 3 years for the discount. Very happy so far!

"A bright spot in my gruelling week"

A bright spot in a gruelling week. Felt raked over the coals by Blue Host, HostGator, and yes, HostPapa too! I will not regale with the agonizing details. Then I found CanSpace. They were so professional, so intelligent, the communication was so smooth. No hidden charges, and no contradictory charges as opposed to the aforementioned providers. All my questions and concerns were answered in less than ten minutes, whereas I spent at least 45 minutes with the others - and that was just for the sales process! I realize I'm in for a bit of a learning curve going forward. Forewarned and forearmed, so I'm ready for a bit of frustration. I know their support team will be standing by. I also know that web development services cost money, so I don't begrudge this. Thanks Canspace, for helping me to finally get started.

"Great Wordpress Host"

I was with a really cheap provider and let's just say I was getting what I was paying for. I switched to CanSpace about a month ago - I'm paying a few dollars more a month but now my site is flying. I never realized Wordpress was not supposed to be so slow. They also helped me install some caching plugins and set up CloudFlare, which has made a massive difference. They definitely know Wordpress and I would recommend them to anyone hosting a Wordpress site.

"Excellent"

Excellent. I migrated over a site from a previous host that had been hacked. It was a Wordpress site. Not only did they complete the migration, they also cleaned up the site entirely and brought it back to working order - they really went above and beyond here. I would highly recommend them to anyone looking for a Canadian host.

"Non intuitive"

Non intuitive. Do not use unless you have web design experience or like being tortured. No tutorials. You will be asking for help every 10 seconds during set up. By the time you finish you will be fed up. Time consuming. It should not be this difficult. Agents don't understand what you are asking and require tiresome detailed clarification. If you are going to use chat constantly for every step then just get the agent to set the whole thing up so that you don't have to sit there waiting for a new agent every 15 seconds and going over it again and again. It's irritating. I am good with computers have taught myself loads of things online and this set up is rediculous. I know what a learning curve is and this is not that. And why is my WordPress login that I was emailed not working? Do you know how many times I had to enter that to work out that it was just wrong? Why are you giving people wrong login info? And since I told the agent it was not working last night why has no one corrected it? ya great customer service.

"Reliable Canadian host"

Great option for web hosting in Canada. My needs were basic and I'm only paying a few bucks a month, but they treated me very professionally and walked me very patiently through the entire process of getting my site up and running. They even reached out a few days later to ask how everything was going! My site is running smoothly now and I'm looking forward to building it up more. Great experience here.