"Allways professional and responsive to my and my tenants needs"

I have been a client of Hastings for many years. I have bought and sold property through them successfully. The rental team are always available to my and my tenants needs. Kay is always on time for renewals and completes the transactions quickly and efficiently. Jason is on hand to deal with any property management issues which he communicates promptly and resolves expeditiously.
A very good all round property management company.
Eric B
27.07.2021

"Kay Kendall was excellent in tenancy renewal..."

As usual, I set a reminder 3-months in advance for tenancy renewal of my UK unit. This year, I did the same and have Kay of Hastings to help me on. I sent an email to Kay and asked her about whether the tenants have intention to renew. Kay is very responsive. She was not only acknowledged my email but also let me know that she has already marked this as her to-do item. She set a timeline for the tenants to confirm her. Once she got the confirmation from the tenants, she reverted to me immediately.

With COVID that have caused difficulties to many people, I decided to maintain the terms which were well accepted by the tenants. After I reverted to Kay about maintaining the same terms on renewal, she acted speedily and liaised with the tenants. We concluded and signed the renewal agreement electronically within hours (even with 7 hours time zone difference). Kay was very helpful and responsive.

"Trustworthy"

Trustworthy, professional, reliable and helpful.

I have been using Hastings since 2019 and have always received an exceptionally high quality service.

The team is readily available for discussions, gives clear and concise information, and provide a personal service, helping me get the best outcome.

I cannot recommend Hastings more strongly.

"Professional service"

Professional service, friendly attitude, quick and easy, highly recommended

"Excellent services from Hastings"

I have used Hastings as management and leasing agent since I acquired the property in 2017. The services provided by Jason (property management) and Kay (lease renewals) are excellent. They respond to my questions promptly and always provide me with good advice on leasing matters.

"I’m really happy with Hastings and the…"

I’m really happy with Hastings and the hard worker team ( Kay and Jason) they are very helpful and respond to the emails promptly and efficiently and explains everything in details. I’m really lucky that I rent my flat from Hastings

"Good experience"

The personnel is generally very responsive to queries and well organized.

"Avoid this disgusting company"

Avoid this letting agent to save yourself a lot of time and money.

It takes weeks for them to arrange critical repair works and they are reluctant to pay for any non-essential works; I was told this by numerous engineers who carried out work at the flat, they made recommendations but warned that Hastings never pay for these works.

The property management team are extremely rude are a complete nightmare to deal with, when it comes to reclaiming the deposit they will charge for existing damage and completely disregard any email correspondence when submitting final claim amounts, it is scandalous.

We changed a tenant part way though our letting period and the inventory check needed to be redone. We were given no warning prior to the inventory check being carried out. Many of our items were included in the new inventory check and Hastings refused to remove them despite us telling them via email, they also created absurd charges for cleaning despite us still living there.

When it came to the end of the tenancy they refused to take the original inventory check and the email chains discussing the removal of our personal items as proof that items were not originally in the flat.

By far the worst company i've had to deal with. Avoid this company at all costs, absolute parasites.

"Kay Kendall was excellent in the…"

Kay Kendall was excellent in the renewal of my tenancy, its as progressed quickly and efficiently with no issues at all.

"Thank you for helping me secure my…"

Thank you for helping me secure my dream flat!

Everyone from sales to the admin teams etc have always been super helpful and responsive when I have communicated with them.

Special thanks to Louise & Kay

Couldn't recommend the team enough!