"Ive been a member for a while and…"

Ive been a member for a while and deposited a check and they told me after depositing the check there would be a 7 business day hold. I would of never agreed to that. The customer service sucks. Due to there rules they may of put a disabled veteran homeless run from here.

"I gave Genisys Federal Credit Union a…"

I gave Genisys Federal Credit Union a one rating because I've been with them since 1997, but you wouldn't know it from the way they treat long term members like myself. After getting an auto loan from them, I fell ill and had to retire from my job. So I no longer had the income I had before I got the loan. Making it hard for me to keep up with the payments. So I fell behind. I feel like there should have been more empathy from the Credit Union to help me deal with my new situation. I was referred to Greenpath by them, a debt consolidation company. But the Credit Union itself had no empathy for my illness and it's impact on my financial situation. It's as if I joined them yesterday, with no relationship to get service from someone who made me feel like I was a valued customer. I wouldn't recommend them to anyone, under any circumstances. I can do bad by myself!

"Credit Card Dispute NOT resolved"

If you like doing business with a bank that will have your back on a credit card dispute, this is NOT the bank you want to do business with. I have waited over 3 weeks and Kaitlyn Hernandez has not even filed my dispute after several emails she continues you ask more questions that all should have been asked the first day I made my claim with her and Genisys Credit Union. Any other credit card company I have used over the years, Pay Pal, Discover, Visa all return the funds to my account that same day so I have now had to file suit against Genisys CU and Master card.

"Issue resolved /MAINTENANCE OF RESOLUTION"

The issue was resolved promptly by Genisys Management and seemed to be the result of a third party oversight. However, time was wasted and some damage remains. There should be better communications between third party vendors and contractors. However, as the old adage goes: No harm no foul.

"I have been a member for over 10 years…"

I have been a member for over 10 years and over the past year or 2 they have gone downhill.

They used to be good with customer service and had no problems with any banking. Recently we had a home appraisal done to refinance our house. They took the money out of my sons childrens account (he is under 18) to pay for the appraisal that my husband signed for to have taken out of his account. My husband is not even on our sons account! When I called all I got was “I don’t know how that happened”.

Then my husband and I got our income tax refund sent to the credit union and they sent it back because even though we both bank there we have separate accounts. Now for 8 years we have filed married filing jointly and had it deposited to one of our accounts and never had a problem now this year they say that IRS rules are you have to have a joint account to have it deposited with both names on refund. Now this sounded suspicious as stimulus payments and child tax payments went in with no problem so I contacted IRS and this is NOT THEIR rule it’s the credit unions rule. Per the IRS when filing married jointly you may have the refund deposited to yours, your spouses, OR a joint account.

I wouldn’t recommend genysis cu to anyone. I used to recommend them all the time. NEVER will I recommend them to anyone again.

"Disappointed"

We have been with T&C, then merged with Genisys now for over 28 years. During this time, we have had many car loans and have never had an experience as we are going through now. We purchased a 2017 vehicle and took out a 5 year loan. We have had AAA insurance for over 30 years, with no lapses ever. Nothing in our policy has changed within the last year, but somehow over 4 years into the loan Genisys tacked on $1,992.00 to our loan for CPI insurance. We didn't even know what CPI insurance was until looking on the internet. We went into the credit union and the rep asked us if anything has changed with out insurance, and said there are 4 mailings that go out before someone is charged. I can ASSURE you, we did not receive one mailing, let alone miss 4. Being 4 years into the 5 year loan, how could this happen now? I would think with 4 mailings, that would be an added expense with postage, paper and envelope. A phone call or email would of worked. Our contact information was up to date. It was an underhanded sneaky thing to do. It happened right before Christmas to which maybe one may not notice. We were told it would be taken care of, and I'm waiting to see that amount off our loan. We will never do another auto loan with this institution ever!!

"Racism"

I have been a member of Genisys Credit Union for about 10+ years. During this time, I usually have large deposits and not have any issues with the release of my money in Detroit. Recently, I had to go to Lansing on a business trip and on my way back I knew if I traveled all the way home to my frequent banking location I would not make it and the holiday was the following day. So, I googled the nearest GCU in the area and found one at 15405 Silver Parkway, Fenton, MI - Jill Coleman Manager. I tried to deposit about $6,000 in my savings, $2,000, in checking and the remainder to be cashed out. The checks were written from the State of MI and they denied me immediate access to my money and suggested I go to the bank it was written off as they should be willing to cash it. I could not believe what I was hearing. Mrs. Coleman, Branch Manager, informed me that she does not know me an was unable to cash my checks. I replied that I do not know her either but, I have been a long standing member of Genisys Credit Union for over 10 years and my account would reflect these large transactions in the past in which I had no problems with cashing in Detroit. I was so outraged by the racism and disrespect but had no other recourse then to leave. I am so disappointed that I have been a member with Genisys Credit Union for over 10 years with large monthly payroll deposits and large deposits from recognizable institutions like the State of MI that I would be treated like a common criminal. I knew the moment I entered the location from all the looks from the tellers that this was not a likely place that people that looked like me would frequently visit. However, I never thought I would be treated in this manner because I was a long standing member. I have to wonder if someone of a different race would have been allowed to complete their transaction.

"Fraudulent charges on account"

Fraudulent charges on account. Genisys notified via email of questionable charges. Responded stating charges were fraudulent. Not being reimbursed. Two weeks with multiple calls and then informed the charges marked as fraudulent are not being reimbursed. Thanks for protecting your customers and taking their hard earned money!

"Latoya U"

Latoya U. Is a outstanding service manager who takes care of her customers as if she doing work for herself.

"Oops. Sorry about your money!"

Financed a seasonal use car through this company. I tried to put the car on storage insurance in the off season which unnessecarily required jumping through hoops every.. year... For a few of those years, they purchased, then refunded and expensive supplemental policy to cover the vehicle when I didn't get through the hoops quickly enough. I paid the car off very early, but unfortunately a mistake cost me $1200 in excess when my car was not put into storage this last year and I didn't even drive it one mile. I just wanted the same routine every year, but somehow that didn't prevent the waste of $1200. Time to change banks and auto insurance.