"Subscription problem"

I faced with a payment issue. After I sent them an email, they replied me back promptly and solved my concerns. Thank you.

"Absoluter Betrug"

Absoluter Betrug, es wird sofort ein Abbuchvertrag erstellt welcher nicht ersichtlich ist! Also Finger weg! Kommunikationsprobleme bei der Stornierung des Vertrages!

"Free Dessert Book"

I love the Keto plan. I did have an issue with the free dessert book I could earn playing the quiz. After a couple attempts I realised that to repeat the quiz nullified the count as did getting a question wrong. I was then very careful and would get to 3 days then on the fourth day before starting the quiz it had reverted back to day one.
I contacted customer service who emailed me a complimentary dessert book👍

"Always unable to cancel…"

I have tried to cancel my account on three separate occasions and get a refund. I have been trying since last September and I continually get charged and their explanation is we never got your email and the best we can do is give you a 25% refund of the total charge. Well sorry guys that's not good enough, the only way to stop being billed was to cancel my card and have to have a new one issued and I shouldn't have to go through all of that so I would never recommend your company to anyone

"Finger weg "

Finger weg , ich habe das Angebot genutzt für 1 Woche für ca 9 Euro zum ausprobieren , was mir nicht gefallen hat , es war für mich auch nicht ersichtlich damit ich ein Abo jetzt abgeschlossen hatte, also wurde kurz darauf fast 39 Euro abgezogen über Paypal was ich sofort zurück buchen wollte , was leider nicht möglich war , also wurde ein Fall eröffnet was leider zu Gunsten von keto ging ,wer hat keto meine Einzugsermächtigung erteilt ? Abbuchung gestoppt Geld aber trotzdem weg , App nicht auf Deutsch , also Finger weg 😟 Sitz nicht in Deutschland !

"Fraudulent auto renewal"

Signed up, but never used app and cancelled. Months later there was an auto renewal, on my bank statement. No response from admin. Big scam . Be aware

"NON RIMBORSABILE"

Acquistata alle 22, la mattina apro l'app e dopo aver studiato un attimo le ricette e provato a fare qualche modifica mi rendo conto che non è assolutamente compatibile con il mio stile di vita. Troppe ricette, sempre diverse, elaborate dalla colazione alla cena. Sicuramente gestibili per una casalinga ma io faccio colazione e pranzo in ufficio. IMPOSSIBILE DA GESTIRE. Chiedo l' annullamento del contratto dopo MENO DI 12 ORE e mi viene negato perché chi è in mala fede sa usare bene i cavilli che la legge mette a disposizione. Amareggiata.

"I menu sono monotoni ed improbabili"

I menu sono monotoni ed improbabili!
Un esempio: a colazione insalata di sedano e polpa di granchio, come spuntino mattutino capperi fritti. Certo che dimagrisci! Ma per le porzioni! A pranzo 90 gr di pollo ai ferri e 100 gr di insalata. Avendo scelto un programma in cui non ci fosse carne, nello stesso giorno era previsto un uovo a colazione, uno a pranzo e uno a cena. È una dieta totalmente sbilanciata e senza alcun criterio. Ho richiesto il giorno stesso l annullamento dell abbonamento dando le giuste spiegazioni,ma non è stato accettato. Alla fine mi hanno rimborsato la metà della cifra spesa. Quasi una truffa... lasciate perdere! Soprattutto se siete vegetariani o vegani! Conoscono solo il tofu, seitan e legumi non sono nemmeno presi in considerazione

"Sneaky auto renew policy..."

I accidentally signed up for this product. What I didn't know is that the subscription is auto renewed without prior notice. So I have gone through the original payment and one auto renew. I noticed the second auto renew when it was charged to my credit card. I have now canceled but did ask for a refund since they can see I never used the app. I have now had emails from 3 people offering a partial refund but nothing happens. Instead after each person emails me and I accept the partial refund, I get an email with a survey about my experience with customer support. I respond to the survey with the sad face emoji and still nothing. So does the product work? I would doubt it since it seems like they need to rely on sneaky auto renew to keep customers.

"App falls short"

They have a good foundation for significant assistance to diabetics. However. It falls short on the meal logging database. I had to "define" something as simple as a fried egg with bacon, or a vegetable chicken soup, and even a coffee with MCT oil was time consuming to log in.
Thanks for giving me a business idea to create an App with a transparent user experience.