"OBAGI "

OBAGI , I placed 3 orders with this company from the Uk during the promotions & have only just started using their products ,
Firstly the obagi hydrate smells different,
Then I started using the toner & cleanser which is watery smells completely different , the packaging is not the same as my original obagi products ,
Worrying issue is I have 3 items unopened & compared to my original obagi products these are not authentic they are counterfeit
Total scam I’m sure if I contact obagi thieve items can be checked by the serial numbers

"I ordered a shipment for myself in FL"

I ordered a shipment for myself in FL
And a shipment for my daughter in IL. She got mine and I received hers. I entered the orders correctly. I called because the IL order is in auto ship. Was told they changed it???? Not happy with my first experience. Products are correct, pricing good but not to correct addresses….

"Do not purchase from here!!"

Do not purchase from this website, I had ordered face wipes from Editor’s pick and they were much dryer compared to my usual ones which I order from Sephora. When I tried to return the item, they charged me a return shipping fee even though they were the ones who sent me a damaged item. I reached out to customer service who was extremely rude! Stick to buying from Amazon or Sephora who have much better customer service, buying from Editors Pick is not worth the hassle at all especially if you get a defective item.

"These are NOT legitimate obagi…"

These are NOT legitimate obagi products! Do not waste your money like I did!

"Mens Eye care and Skin"

I like that this company carries men's eye and skin care. Also price wise it is much more competitive than their competitors.

"Absolutely appalling customer service "

Absolutely appalling customer service. The courier delivered my order to the wrong address which I provided proof of and I have been struggling to even get an answer from them. Received an answer today which basically says its not their problem and I need to chase the courier! Disappointed and disgusted!

"Damaged and late delivery…"

I had ordered big bottle of Puerology shampoo. First, they marked order as delivered, and it was not. I had notified them. They had tried to make me track order which is solely merchant responsibility. After few emails exchanges they finally started case w post office. 3 days later order arrived, box was torn and dirty, bottle was deformed. I threw all that crap to trash and emailed them to credit/ replace. This time those crazy people wanted prove that bottle damaged too. I gave up and disputed charge. Worst customer service ever!

"This is my second time ordering from…"

This is my second time ordering from Editors Pick - and I have nothing but great things to say about them. I purchased Epionce Intensive Moisturizing Cream from them.The pricing on this product was $40 less than the going price for it. And it’s the real deal ❤️
Customer service is top notch. I received an order confirmation email- I received a thank you for your business email- I received a tracking email and your product has delivered email. Shipping was super quick- I received my product in 3 business days. Great business to deal with- it’s the little things in life that mean the most ❤️ and this company delivered on that.

"Just something to compare with …"

It is hard to complain here but … I ordered Aramis aftershave at a reasonable price and received the package on time, the aftershave is just like it has been for the last fifty years but … it came in the exact box I have always received but this box looked like it was ordered from eBay, the corners worn, lid would not stay closed and it would be like what you would expect at an estate sale (new old stock like on Pickers). I am not worried about it but it is just odd and fits with some of the one star reviews. Vr
P.S. it is only fair to note they are A+ rated by BBB and a member which is why I went with them in the first place

"Customer service need to improve"

Easy to order, fast shipping, product is good!
- price is floating (not matching with the email they sent)
- Contact customer service, first time with slow response and second time with No respond
- rewards program terms not clear
Tried to recommend friends to order with them, but they actually not shipping worldwide …. ….