"Do NOT use"

Do NOT use. I bought a cheaper but still very expensive microwave. It couldn't be immediately installed because of Covid. When it was it was found to be faulty. I contacted customers services who were initially helpful. When they couldn't fix the issue over the phone they started to ignore my communications. They then told me it was too late to either refund or fix the issue and refused to answer my emails. I am now stuck with a Smeg microwave that doesn't do anything. A shambles of a company. Avoid at all costs.

"Poor product quality, eventually resolved issues…"

Update 04/07-All has been resolved but I wouldn’t use them again.
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Poor products and even worse customer service.

Bought 5 items, 3 of 5 were faulty or missing pieces.

A.Hob sold as natural gas which was in-fact LPG
B. Extractor fan- simply dead
C. Sink- missing chopping boards

After a combined 4 visits SMEG sorted A and B, took up loads of my time to get it sorted.

C. Not resolved next stop CCJ

Overall I can safely say, this company cannot take a complaint, any slight problem you may raise is met with aggression. This expands to more than one member of staff and the infamous “manager”. You have to email and chase things so many times and endure aforementioned aggressive customer service . Based on all the issues someone bringing so much custom has had you’d think there might just be a slight bit of empathy but there certainly isn’t.

Finally on the point of C they initially tried to say it had been too long since reporting the issue, looking at other reviews I don’t seem to be the only person who has had to put a project on hold during COVID and any reasonable retailer would understand this. May even report for un-fair trading during COVID.

"This is a rip off company!!!"

This is a rip off company!!!
Do NOT use. Customer service dose not exist here !!
This is about giving you crap damage items just a bit cheeper then new then try to lie and shift the blame Afterwards.
They will take you for a ride and eat the money like is ice cream on a warm day.
Best is get new get your warranty and can rest happily.
If you like to bang your head against a wall then go ahead and buy.

"Great service all round"

I needed a washing machine for a property I am in the process of renovating. Something of good quality but within a tight budget. Compact dimensions also required. I saw just the machine I wanted on the Appliance Depot website, effectively half price because it was 'lightly used' and with extra Black Friday reduction. I rang for more information and was delighted with the helpful response I received. Delivery took about two weeks (I live some distance away) but this also suited me. Good communication throughout, lovely delivery driver (although a very early morning wake up call!) and machine just as described. I would certainly shop here again.

"I was a bit nervous about buying a…"

I was a bit nervous about buying a graded appliance (integrated dishwasher) so called ahead of ordering to ask about the faults. I had a quick and competent reply and ordered online. Delivery was about two weeks, I had a call to arrange and reminder texts. All went smoothly and it arrived well packaged and in excellent condition, just as promised. I wouldn't hesitate to buy from here again.

"Great customer service"

Bought a dryer. Average retail about £730. Bought for £611 - so good price. Graded, but only minor appearance issues that aren't seen anyway.

1st item arrived as promised. Good delivery service. After 1st dry... water leaking out of machine. Got in touch with the appliance depot at just after 5. Whilst they took details, management had left so nothing could be done. Not an issue as not life and death!! Promise of a call back the next day. Emailed them anyway with photos.
As promised, next day for a phone call. Very quickly offered a replacement without quibble. Delivery arranged via third party courier. A second date arranged for them to collect broken item.

Replacement item then delivered as expected... installed and worked perfectly.

Broken item picked up as promised.

So my experience, they kept to promises. Resolved issues. Now in receipt of a fully working machine which was cheaper than I could find anywhere else. Only reason not 5 stars is because that would have had to have been 1st item working without fault.

I would use again

"We bought a graded Smeg range oven…"

We bought a graded Smeg range oven A4-8, it was really easy to order and communicate with the company. All staff were knowledgeable and very helpful. We had to make a few calls and every time they solved our problems in a professional way. We are delighted with the oven and when we couldn't solve a problem, which ended up being a very minor issue, Steve went out of his way to send a Smeg engineer to make sure that everything was working. Both my husband and I dealt with Steve, in our opinion he went above and beyond to ensure that we were completely satisfied.
We would without hesitation recommend J &S Applicances Ltd for their service and the graded products. We saved a lot of money and could not be happier. If you want an oven you MUST get in touch with J &S Appliances. The Dobsons, Petts Wood, Kent

"Fantastic discounts from a great company"

I just bought a graded Smeg from the Appliance Depot at a huge discount compared to the same product elsewhere. The small dint is hidden next to a unit and so this was perfect for us. They kept us fully informed of the delivery date and time. Andy the delivery man was a real trooper and had us all laughing. I would recommend this company without any reservations whatsoever.

"Very Poor Customer Service"

Bought a machine and I encountered a problem. Tried to contact the Company daily for a week and I was promised return calls and nothing. It was an expensive item. Sadly this is now turning into a unnecessary dispute. Their disputing arguments are not entirely correct making my case easy to justify.

"Faulty item - helpful"

Bought graded Smeg hob. When fitted, one burner wasn’t working so phoned Appliance depot. They would contact Smeg as item had 1 year parts and warranty. It’s taken almost a month, and I have to say, Steve has been helpful in getting the fault rectified (Smeg and their engineers “Northumbria Technical Services” are the ones that have caused the massive delay) the product is a decent hob at a decent price. Shame about the issues but that’s Smeg and NTS rather than appliance depot