"Now Wednesday 21st and still no…"

Now Wednesday 21st and still no response to my email of the 19th re the replacement pan support - think this says it all about this company. Will ring in the morning - 5th phone call regarding my issue. Next steps will be the Small Claims Court.

"Great service from driver"

Great service. Very helpful and friendly driver- Stephen!

"Just wanted to say how how great the delivery of my fridge was today"

Just wanted to say how how great the guy who delivered my fridge was today, I think his name was Jay. He was on time and just really helpful and friendly. Made the whole experience of buying with J&S Appliances a great experience. Highly recommended.

"Bosch engineer surprised appliance was classed as A grade....."

...when it clearly wasn't.

We ordered a Bosch Microwave from The Appliance Depot which by their classification was A grade.

The delivery of the appliance was fine, it was delivered as promised on time. Upon installing the microwave we noticed that the open/close button for the microwave was not even attached to the microwave, not sure how this got through inspection.

So we dropped Appliance Depot an email to ask what the RMA procedure was as the item was faulty on arrival. We received no response, so we had to follow up with a phone call. They advised that they would not take the item back as it first had to be seen by an engineer, so we had to wait a few days for an engineer to come out, who then ordered a replacement button which had to come from Germany, this took another week. When the part arrived a different engineer came to fit it. He fitted the part no problem, but noticed the door was rubbing slightly and then he noticed the chassis was slight bent. This was a bit annoying. So once he put the case on, I suggested that we test the appliance before we install it, upon testing this, it turned out the microwave function did not even work. The Bosch engineer advised that he would recommend no further engineer fixes for the appliance and to have it replaced, as it shouldn't have so many faults from new.

When we contacted them again by phone, the person on the phone was quite rude and advised we'd have to return the item ourself and arrange our own courier which was bizarre.

In the end we had to send an email quoting the Consumer Rights Act and the 30 day right to reject an item by law to get them to do something. Even then they didn't respond to the email, we had to again follow up with a phone call.

They did in the end collect the item from us and refund us the full amount.

It was tempting to buy from these guys as the item was £60 cheaper than anywhere else online, but in all honesty we should have just paid full price and bought it from a reputable well know retailer, which we did in the end with AO.com. It cost us way more than £60 in our time running around and messing our builders around who couldn't finish our kitchen off.

I'm sure if you live local to where these guys are based, you can pop down and have a look and check stuff out easily. However if you live far away from them like we do, I'd be very wary from buying here to save a few quid.

I've given 2 stars because the last person we spoke to did resolve our issue and organise refund and collection. However some of the staff there just didn't know what they were doing when speaking on the phone. My advise to Appliance Depot would be to send your staff on a customer service course, communication is key when dealing with issues like this.

"Poor experience all around"

I placed my order on 9th August on the company's actual website and paid £30 for delivery. There was no contact for three days until they emailed me using my paypal email address (which I don't use except for paypal so I didn't receive it). After a week I felt this was taking too long so I looked up my order information and emailed a request for a delivery update and gave my phone number.
Eventually finally I received a phone call; there was no apology for the delay, I was made to feel like it was my own fault there even was a delay and I was pressured to wait even longer for my order (over a week! when I had already waited 8 days!) as that's when they would be in my area anyway and thus it would be free for them to deliver. When I was unhappy with this I was told it's their policy to not post anything without a telephone number and they expect the customer to ring them to organise delivery despite not requiring this/ notifying me when placing the order. I was told "what if you're not in and they can't deliver, that costs me money" - despite the fact that I paid for delivery so it shouldn't be costing them anything! The person I spoke to was rude and condescending and when I wouldn't back down and he didn't win he accused me of shouting (I know categorically I did not, plus someone listening to my end of the conversation said afterwards I wasn't).
As I was away for the day on the date they wanted to deliver they sent my items by a third party carrier. I had to wait another three working days (plus a weekend) from the phone call for my items to arrive; that was 22nd August, almost two weeks between order and delivery. It was just a total mess up from every angle and the only reason I gave two stars at all is that at least I have my items here now. If I hadn't planned ahead and ordered early I would have been left stranded waiting two weeks without vital parts to my kitchen renovation.

"Competitive Prices, good overall experience."

I was searching on Google and found this site advertising a particular Britannia range cooker at a competitive price. I noticed the website is an approved Britannia online internet partner, so I picked up the phone and asked for a quote. I was put through to John by a nice lady who said that he was the expert on the Britannia ranges. John was very helpful and sufficiently answered any questions I had about the cooker. After striking a deal the range was delivered directly by the companies home delivery service who were very good and placed where I wanted it which was in my kitchen. The whole shopping experience from purchase to delivery was a pleasant experience. I would definitely use them again for my future electrical appliance purchases.