"Excellent customer service & fabulous…"

Excellent customer service & fabulous price.

"Had my bifold and bedroom windows…"

Had my bifold and bedroom windows replaced and the window in bedroom lock got broke still under the warranty waiting for months to get it fixed! First they don’t have it (problem with suppliers) then they call say we got it arranged date for fixing then call again saying no they don’t have it anymore, that hasn’t arrived, just taking a pease all the time ! After installing bifold the door wouldn’t close properly luckily have friend builder who fixed it free of charge other wise would be a big problem with so irresponsible company like this , every time I call with my queries they just talk very rude and hang up quickly don’t give no time frames nothing at all bloody winter is coming and can’t lock my window in the kids bedroom!
Avoid this company at all cost!

"Good experience from start to finish…"

Good experience from start to finish very happy with the job

"Workmanship was excellent"

Workmanship was excellent, quick and clean. There was no mess to clean up. Windows easy to open, keep heat in and the cold out. Perfect for us as senior citizens , saving on the heating bills. Loved the finishing frames and window sill. All in all perfectly happy and would recommend to anyone. Thanks you so much

"I had new windows and French doors…"

I had new windows and French doors fitted six months ago and had a problem right from the start with locking the French doors. They came back and removed the top bolt because it was broken. They came back again to replace it and it was the wrong part. I have had numerous E-mails saying that they have a problem with their suppliers, they keep apologising but have still not replaced the top bolt. Their after sales service is needs to improve. I would not recommend this company.

"Re: #D3095"

I'm very pleased with my new windows. Whilst I'm not an expert, the glass appear very good quality. One of my neighbours was equally impressed and have arranged to get similar windows. The fitters were excellent. I would have no hesitation in recommending this company.

"Sceptical"

We have always been sceptical of inviting someone over for a quote on windows or anything really, However when my neighbour told us about this company we thought we would have them over and see how it goes.
Kevin who came to quote us was a really nice guy and showed us a sample which we loved. They wasn't the cheapest on the market, but with available discounts not excessively priced either for the quality. We have since had them fitted and are really happy with the entire process from start to finish.

"Pricing that doesn't make sense"

Was referred to Fitter Windows via a 'help 2 buy' scheme. The salesman (although he told me he wasn't a salesman ???) kept referring to the government help to buy scheme which I'm aware ceased in March 2022, so that seemed a bit 'off' - surely he should have known that.

The "salesman" spent a lot of time at the beginning telling me that a) he wasn't a salesman; b) criticizing the prices of other well known window companies and; c) telling me about their finance provider and sharing anecdotes of previous customers that misunderstood the agreement and ended up with high interest fees, but it was all their fault. I felt like he was overloading me with jargon, none of which was particularly reassuring or instilling much confidence.

He did his measuring then put 2 quotes together. The first was c. £9000 (higher than I had anticipated) and was valid for 12 months. The second was c. £5000 (in line with my initial expectations) and referred to as a yes/no quote which meant it left with him that day. He proceeded to show me on his laptop that this quote absolutely could not be reduced further and no matter how much he might want to call the office and negotiate, it simply can't be done (it was just an Excel spread sheet formatted so the cell could not be amended).

I asked him why there was such a difference between quotes. He explained the cheaper quote was inclusive of "additional deductions and discounts i'm entitled to based on the quality of my existing windows". He couldn't explain to me why these deductions and discounts walked out the door with him that day considering the quality of my existing windows is unlikely improve by tomorrow, nor could he give me a breakdown of these discounts.

It all seemed like dodgy salesman tactics to pressure me into saying yes to the quote and getting roped into a 5 or 10 year finance plan. There's no time to look into alternative Finance options (i.e. a bank loan with lower APR), compare quotes with other companies or pick through the paperwork as it all must be done during your appointment. Safe to say I said no to the quote, however the salesman followed up with an email (from his gmail account ???) extending my 'deadline' to 8pm when he checks in with the office, and another post-8pm confirming i'm definitely saying "no". All in all, whilst not particularly "pushy" it definitely didn't feel legit and would recommend really doing your financial homework if entering into a similar situation.

"Brahim has managed to get me a good…"

Brahim has managed to get me a good deal today for me and has explained everything in great details.

"AVOID THIS COMPANY"

AVOID THIS COMPANY

We have had absolute shocking service from this company. Please avoid them.
From the fitting team to customer service our experience has been horrendous.