"brilliant experience"

brilliant experience from start to finish! love my new door friendly polite and kind staff from the fitters to the sales men and office people

"I needed 4 windows replaced and found…"

I needed 4 windows replaced and found Fitter Windows through the Help 2 Buy Scheme. I’m always skeptical that window sellers will be pushy salesmen but he wasn’t. I agreed on the windows I wanted and the surveyor came not too long afterwards. I wasn’t sure what was happening next as I hadn’t been home when it was done so I had to phone to find out and was told I had to sign before a fitting date could be agreed. The day of the fitting we’d expected them fairly early but they rang to say it was a different team and they’d be later than planned. Once they arrived though they got on with it and the windows look lovely. They cleaned up the debris afterwards. I would recommend Fitter Windows

"Professional from Start to Finish"

The salesman Brahim was very experience and helped us a lot as we live in a maisonette on the second and third floor and our main window is 3500 x 1500 mm so we needed help as to what design we could have.

We then dealt with John at there office who helped us sort out the final design and managed to give us a small discount. I had all the main window companies in but Fitter Windows were the best.
I would recommend them 100%

"Worrying prices"

Worryingly priced.

I was referred by "Help to Buy" window scheme. Quoted £48 000 for 8 Roseview entry level sash windows but told I could get a discount for £31 000 with help to buy and a recycling scheme of my old windows. I was given lots of information about price inflation.

I asked for a new quote for only 2 windows instead of 8. New quote given for £13000 for 2 large bay windows.

I approached 2 other companies who sells exact same windows (Roseview) - Price was around £7500 for higher end range of the same brand.

"Brahim."

Brahim.
He was very professional at his job.

"Incredible windows"

After nearly 3 months of searching for a half decent window company, with no luck a friend of mine recommended Fitter Homes. I called them and the man i spoke to Marcus was so knowledgeable and very helpful. He answered every question i had and made me feel confident i will get what i wanted. I booked in for a few days later as they were busy (a good sign) Then Kevin came to see me and he was on time and really friendly, he had my best interests in mind rather than the other salesmen i had over who just wanted the sale. Kevin also knew what he was talking about and wasn't pushy like the others. After showing me a sample window which he brought with him along with brochures i was so impressed, needless to say with the quality of the windows and doors, i was really happy with the payment plans they had on offer. I am now just waiting for them to be fitted, the girl in the office has updated me with the date they are coming which i have changed 3 times due to work which wasn't an issue. I would defiantly recommend.

"Avoid"

We initially approached Fitter Windows as they were a local company and so thought 'if anything did go wrong, at least they were local'.. how wrong were we. We had all windows and doors replaced in June 2021 and at first were very pleased until quite quickly, we had issues with the windows. It started off with the windows 'dropping' which meant we couldn't shut them, but now we have a snagging list of a number of items... It has been agreed following an engineer visit that 1 window needs to be replaced entirely, our front door isn't operating right, mortar above the windows has fallen out, all windows have 'catched' at some point meaning we cannot shut or lock, none of the windows seal and our back door does not close properly.

We have been raising these issues for nearly a year (not all issues have happened at once). We have had engineers cancel a number of times on the day due to sickness, covid etc (we are self employed and have to take time off) and then not received updates for days, despite chasing regularly. The entire company seem disjointed and inconsistent meaning that nearly a year after we spent surplus of £10k, these windows are not satisfactory and quite frankly, not fit for purpose.

To add fuel to the fire, I have followed their website process for filing a complaint which states I will receive a response within 5 working days... it has now been 18 working days and despite chasing several times, I have yet to hear from Martin Dean the MD or any management, which is appalling. I am told he has access to all emails I have sent so is clearly avoiding the issue.

I am due to give birth in July and have had nothing but problems with this company and just want these issues rectified, so I never have to contact them again! The stress it is causing and financial impact on us having to not work let alone increased energy bills as they are letting out all heat and so am disappointed I have felt compelled to warn others of the quality and service they provide. Furthermore, sadly we feel we have no other choice but we will now be taking our case to the Financial Ombudsman to try and claw back some of the money we have paid as advised by a third party who has reviewed our position. So for anyone looking for new windows/ doors, do not use this company.

"Attentive to our needs"

Brahim from Fitter Windows took his time to check our windows and doors thoroughly and asked about our needs and wants. Keeping this in mind as well as our financial needs, he showed us appropriate choices and was very helpful in ensuring I was offered all the benefits when ordering our windows and doors.
We've agreed to get all windows and doors replaced at a price that meets our means.

Thank you for all your help and kindness.

"Absolutely shocking !!!"

My parents had there old metal windows replaced with new double glazed UPVC windows and doors from fitter windows in our family home. My parents are retired and both in their 80's and have saved for many years to the windows and doors replaced. The guy who came out and measured up was very pleasant and professional and up to this point everything was great. It wasnt until the fitters arrived that this changed, the fitters wouldn't arrive until 11.30am on some days and did nothing but moan and whinge about changing our windows, they said it was the worst job they had ever had ! The fitters also commited criminal damage to some of our very rare plants in the garden, they just pulled them up and disposed of them, they were'nt anywhere near any window and most certainly were'nt causing any obstruction, they also destroyed an ornamental fence in part of our garden. Once the fitters finally finished their part and leaving lots of pvc offcuts all over our drive, we inspected the windows, 2 of which had scratches on the inside of the units, these were replaced but one of them had an even bigger scratch in it which we are currently now trying to get replaced. We have been trying to speak to a manager about the criminal damage for over 8 weeks now, and all we keep getting is emails from someone called Jamie, saying she has emailed the managers and is waiting to hear back from them, my parents are absoultely disgusted in the way they have been treated and are now considering taking legal action against futter windows for the damage that was caused by the fitters. We wouldn't recommend this company to anyone, the fitting service was shocking and the customer service is absolutely disgusting and non existent, avoid this company like the plague, we wish we did.

"Very happy with the product and the an…"

Very happy with the product and the an an excellent Service explained everything that needs to be explained very professional and I would definitely recommend them to my friends and family Brian was very professional and made sure he explained everything about the products the windows the doors thank you