"Decent customer relations team"

Harry over at the cs team helped us get set up and stayed in contact until we were up and running.

"Great outfit to work with"

Great outfit to work with, Harry and the team are a pleasure to do business with!

"Good Service"

Used for a few years then stopped for a year when I moved elsewhere now back with the collections. Great service and reliable. If they don’t come one day they come the following day. Even put the bin back in the garden and take it out on the days that I have forgotten to do it. Email them for any reason and get a reply within hours. Can’t fault them

"Great way to handle excess rubbish"

We’ve used WasteConcern for a year and they’ve been very reliable. We needed their help since Buckinghamshire only collects our bin every other week and the amount of rubbish generated was more than that.

"Excellent Service"

We've been working with Waste Concern for 2 years now. They provide refuse collection for our holiday lets. The service provided to date has been excellent.
Of special note is the fact that we can ask our guests to separate household waste and recycling into just two bags, both of which can be placed in the same wheelie bin. This is then emptied on a weekly or fortnightly cycle as required by our business. Makes things much easier for our guests but is still good for the planet!
Our point of contact at Waste Concern provides excellent customer service and flexibility with organising increased or decreased collection frequencies as required. The collection team has always gone above and beyond to ensure collections are made when we need them. Very happy with the service provided at all points of the chain.

"Update: Bin removed, service improved! (Previously: 3 years on..their yellow bin full of refuse still sits in my garden.)"

After cancelling my contract with WasteConcern they later said that email wasn't enough and as I didnt post a written letter that it didn't count and sent me an invoice for over £600.. ended up paying £200+ off that.. 3 years on.. their yellow bin full of refuse still sits in my garden. I'll also add that I am registered physically disabled with cognitive impairments.. terrible stress caused by the company.

Update: The new team led by Harry were very helpful after reading my review, he stayed in contact with me and my bin was collected !! I'm so pleased, I'm hoping that WasteConcern will now be a more satisfying experience I am updating my review from 1 star to 4 to reflect this.

"Happy Customer for 3 years."

We've been a Waste Concern customer for almost 3 years now.

Really easy and simple to set up, basically it does what it says on the tin.

Collection was arranged to be the same day as our council bins so no extra hassle.

3 times in 3 years our bin collection has been missed. Sent them an email to let them know, recieved a quick reply apologising each time and collection was arranged for the following day. 👍🏻

Everything goes in the same bin and anything which can be recycled is sorted out on their end.

Would 100% recommend to anyone finding their council bin is too small or a busy family who don't have time to sort out all the recycling.

"As contract winded up in one of my…"

As contract winded up in one of my sites, did not respond to a single email then stopped picking up rubbish 2 weeks before end of contract, worst company I’ve ever used, incredibly unprofessional, their bins are still onsite 4 months later nobody will take them away, as stated in my final email (which I assume was then ignored) - ‘I will never do business with you again’

"Always on time"

Always on time. Easy to contact customer support

"An excellent service enthusiastically recommended"

Waste Concern have provided an excellent service to our family over the last three years, including during Covid. Not only is the service highly reliable, I am able to communicate with them easily by email, and they are always friendly and helpful.