"It seems a bit sketchy at first"

It seems a bit sketchy at first, but they do come through in the end and you do get the product in which you order. I would use them again

"Excellent product - responsive customer service"

Simple, painless and done in a quick manner. Exactly as advertised.

"Fast process and collaborative"

Fast process and collaborative! From the time hitting submit to the order confirmation - status was delivered in less than 24 hours! If it gets busier this may take longer but for now it’s extremely useful!

"My experience using this service was amazing! "

Although I had my doubts at the beginning my experience using this service was amazing! After requesting the upgrade I only had to wait a few hours and got the confirmation email, and the best part is that you don't have to pay before getting your status. I will definitely use them again!

"great customer experince"

great customer experince

"Very easy and straight forward process"

Very easy and straight forward process

"Give Them a Go for Sure"

Finally an online travel agent that does what it says. Their fares are very competitive and they are responsive and seem like they actually want to assist you. I will be using them again.

"Have had good experience with basis…"

Have had good experience with basis both times. Got my united premier 1k within the same day of applying and was also able to sell my points within 30 minutes. Overall customer service is really quick and easy. Will be using them often!

"Amazing experience"

Amazing experience, recommend to anyone

"Basis only works if you’ve got a month to spare"

Update- they have asked me to come back and edit my review to state that after bringing this to their attention they have decided not to charge me for the status match.
I will say it definitely did what it was supposed to but it took an insane amount of time, like almost a month, then they had the gall to blame it on delta. I got an email from delta saying “we’ve received your upgrade request” then not even 24 hours later it was complete but it took Basis a month to send the request to them. I purposefully put the request in before I went on my huge vacation so I knew I would be spending enough to complete the upgrade challenge by. But Basis took so long they didn’t send it until after my trip and now they’re asking me for 400$ even though I have 0 trips planned before the upgrade challenge expires.