"Communication around upgrade timing was…"

Communication around upgrade timing was a little messy — "only 12 hours to cancel" ... when does the 12 hours begin? Also the initial instructions for setting up ended up not mattering, so I wasted a few minutes of unnecessary busywork. Still, I got my travel request lined up same-day, so I'm overall still happy

"I was a skeptic but David walked me…"

I was a skeptic but David walked me through the booking I wanted and it was fantastic. I saved 60% of the airline cost

"I was skeptical but then…"

Fanatic experience from start to finish! Would 100% recommend.

"Throughout the process"

Throughout the process, the team made me feel comfortable and communicated every step of the way. An added bonus was the team was courteous in their communication. I already looking to use them for my other airline programs.

"Skeptic turned Fanatic"

My upgrade was processed in hours and customer service was available during the timeline to walk me through what was needed. Was so much easier than anticipated and I have already been approved for complementary upgrades and flight changes and my status is less than three days old. This is going to save so much on bags and changes. Clear was extended to match during this same. Excited to be traveling so much during the time I have it! Thank you Basis for the A++ service.

"Just Another Scam Online Shop tho"

I ordered AA Executive Platinum at basistravel.com on June 8th, 2024 (Order #6447). They stated that we can pay after the status upgrade is complete. However, no one has contacted me during these days and my account is not upgraded to what I expected. Even though I lost nothing, but still feel bad.

Will edit this review once I confirm the status upgrade is complete.

"Great service"

Great service, got help numerous times throughout the process and my upgrade was even expedited a few days prior to what I expected in accordance to a flight I had booked. 10/10!

"everything was so smooth"

everything was so smooth. I have no issues with you taking care of me I would definitely recommend it.

"Very satisfied with services will…"

Very satisfied with services will recommend to do bussines quick and easy process!!!

"I was extremely nervous about the…"

I was extremely nervous about the upgrade process but everything went exactly as stated and received my status within 1 day. Would definitely recommend