"Solid Customer Service - Delivers Promised Products"

Pretty solid customer service and the transaction worked as spelled out on their website. I initiated the order, they contacted me with a question, and once the order was processed I received an invoice. Contact with the company is primarily through texting, and it sometimes take a little while to get a response - but nothing longer than 24 hours. They are currently processing another order for me, which is taking a little longer than anticipated, but I haven’t paid for it yet and am not concerned as I know they’ll follow through.

"The order was delivered promptly"

The order was delivered promptly. Great customer service.

"Great service"

Great service, used for status upgrades twice & will definitely use again.

"Fabulous company!"

Basis Travel is a fantastic source for airline mileage program match benefits. They provide exactly what they offer, in a timely way, and no charge is made until the transaction is complete. They communicate extremely well, and are courteous and professional at all times. Great company!!

"Best service out there hands down"

Best service out there hands down. Ordered my first status and it arrived as promised. Was a little skeptical at first. Everything in the description came as promised. Will be buying again. Use this service. You will not regret it.

"Contacted the customer support few…"

Contacted the customer support few times for questions and help. The response are quick and helpful. That's the catch for me. Of course everything else is just as great but the customer support is top notch.

"I travel a lot and normally would use…"

I travel a lot and normally would use third party apps for cheaper rates but they don't normally offer great benefits. I learnt about this site from my brother who travel just as much as gave it a try. Holy great, the benefits are much much better than what the airlines can offer.

"Excellent customer service and process"

Excellent customer service and process. I am extremely hesitant about revealing any personal information. I was very hesitant and I definitely called them my fair share. I spoke to at least 6 different agents over the course of a month. They were all patient, knowledgeable, professional and courteous. They made me feel quite at ease ( impressive as I am always extremely apprehensive)!
Within 10 minutes of submitting my information I had the payment in my paypal account.
I must say I am pleasantly surprised. A highly recommended company!

"Efficient and exceptional!"

From the moment I reached out to them, they were super friendly and attentive. They listened to all my travel needs and preferences, and then BAM! They came back with a customized itinerary that checked all the boxes. Not only that, but they were quick to respond to my questions and made the whole booking process a breeze. Their efficiency and excellent service really made me feel like a valued customer. I can't recommend them enough!

"Trustpilot review"

I At first, I was hesitant after finding out this violates United’s terms. I did extensive research and was encouraged by the numerous positive reviews on Trustpilot and the fact that it's a verified company. Today, the money is in my account, and I wholeheartedly recommend the service. I received support and guidance every step of the way. Thank you very much!