"I bought a set of KW V3 coilovers in…"

I bought a set of KW V3 coilovers in september , all arrived promptly , had a problem with rear height (focus rs mk2) KW did not want to deal direct with me ! Had to go through Driftworks.
Matt took ownership of problem and result is KW have sent me new rear springs FOC from germany.
Driftworks (Matt ) went above and beyond to help me , cannot recommend them enough. Brendan

"RUN AWAY! Disgusting customer service. "

Don't walk away, run away from this company. Bought a set of wheels from here for my bmw 4 series and they are not tpms compatible. All they could be bothered to do is offer £30 on a £750 set of wheels to get "tpms bands" which are no good for low profile tyres. Complete refusal to help to the point I have had to take things further. You would be better going somewhere like LK Performance. To say their customer service is useless would be a compliment. And never pay for priority delivery because they do not prioritise anythingpaid £22 for 48 hour delivery and it took 8 days when i raised this with customer service team they said and i quote "i dont understand your issue". Remember RUN away and go somewhere else. Never again will I use this company and I would never recommend them to anyone.

"Great price with some minor issues on the shipping side"

Ordered an exhaust from them recently because the price was unbeatable on the USA side. There was some confusion on the cost of shipping to the US and they emailed me after the fact to request more money but at the end of the day the price was great and the part was at my house in just over a week.

"Zero identifying information sent with…"

Zero identifying information sent with wheels shipping from overseas. Not even a manufacturer name could be found by Customs. Absolute headache, absolutely avoidable. They place all blame on Customs and myself. What a joke.

"Excellent customer service"

Excellent customer service

"Exceeded expectations"

Exceeded expectations, ordered an item, told a week delivery and arrived much sooner than that.

Pre-sales were also good, thank you.

painless.

"Great service and although we had some…"

Great service and although we had some issues with delivery the customer service team were always quick to help. 5*

"Unprofessional and misleading"

The items I ordered where said to be in stock and I had payed for next day/priority shipping, I was then emailed saying the items where not in stock and I had to wait a week for them to be ordered in. I received tracking information and they've sent the items with standard shipping and not the shipping I've paid for, it is also a different shipping company to what I had chosen. Does not come across as very professional.

"Excellent customer service, prompt replies, great products."

Really great advice and customer service from Alex at Driftworks, followed up by an email today to check that everything was ok with the order. Will definitely be ordering from them again in the future and would recommend to anyone looking to purchase wheels, excellent customer service and prompt replies.

"Wasn't exactly sure which wheel nuts…"

Wasn't exactly sure which wheel nuts would fit my vehicle. Spoke to Chris who was extremely helpful, advising of the correct parts required and that once I had placed my order if I called back he would try and get them dispatched that afternoon as it was near the end of the day. I did pay extra for the priority delivery, but Chris got the wheel nuts packed up and dispatched as promised, and they arrived the next day - excellent service all round!