"Initially hesitant I ordered a…"

Initially hesitant I ordered a Bergamont e MTB based on the solid positive reviews. And I didn't regret it. Communication was smooth, I was regularly updated on the delivery date. The bike arrived via TNT, on time and with most parts assembled. The price was very competitive. What I wasn't aware, that it came without paddles but wasn't a problem. Overall I am very happy with the purchase and the customer service.

"Superb Service from start to finish"

Superb Service from start to finish, Byron and the rest off the staff really took the time to make sure I had the right bike in the correct size, you can tell they are passionate about cycling and nothing was to mush trouble.

Many thanks

"Exceptional service from Chris & James"

Exceptional service from Chris, James and the team in Winchester. I recently sought their advice on the purchase of a mountain bike and bought a Scott Scale 910. Brilliant.

"Brilliant customer service"

Brilliant customer service, very accommodating and welcoming. Great knowledge and communication. A big thank you to 99Cycles My bike feels like new!

"All round good supplier"

I was really happy with the delivery speed, response time from the team when I asked a question and, most importantly, the quality of the bike. In other words, everything!
Will be back here in 4 years when my Son grows out of another bike!

"Slow and intransparent"

Worst e-commerce experience ever: they took about 1.5 weeks to dispatch the order though I called specifically to ensure the delivery happens before our move-out date. Then they delivered the bike to the wrong address and didn't include one of the bike lights that was in the order. Above all, they appear to be cheap but actually add the 10% hidden admin fee when you buy throught the Cycle2Work scheme which is written somewhere in the small print of course but not directly visible. I would recommend to avoid them at all cost

"Bike arrived damaged but I let that…"

Bike arrived damaged but I let that slide as didn't want the lad dissopointed not receiving his Christmas present after failed deliveries countless times. To then break after 3 times riding it, to then be told warranty doesn't cover use of bike which puzzled me and told me bike has had a impact as a photo I sent shows paint chipped on bike which was caused by failing parts on bike breaking and derailleur hitting frame, as my lad had only riden it to school. Basically calling me a liar saying it hasn't been caused bye that when have only seen a photo. Then sent a link for a website to buy part which is out of stock and shouldn't have to pay for anyway as should be covered by warranty. Absolute joke off a bike shop would definitely not recommend and will not be using again

"Great People"

I did the admin for a colleague of mine to get a bike through Cyclescheme. I messaged 99 Bikes because I needed assistance and I got a reply back just a few minutes later. Phil was very helpful and efficient and nice, all was sorted 30 minutes later. Thank you for making the process so easy and quick.

"Friendly and knowledgeable staff"

Friendly and knowledgeable staff. I’ve been using this store for years with good reason. After its silver level service, it felt as though I was riding a new bike. Absolutely brilliant!

"Bike delivered on time"

Bike delivered on time, and any any quires were dealt with in a professional and courteously manner. To early yet, but seem as though they would deal with any problems I may have in the future.