"The gentlemen that helped me do my…"

The gentlemen that helped me do my cycle2work scheme online through email was a godsend, he made quick and simple. Order was organised within a couple emails. Bike took a while however Christmas time I ordered so I appreciate that and understand the bike is 👌.

"Great customer service"

Brilliant customer service, very accommodating and welcoming. Great knowledge and communication. Ordered 2 bikes for Christmas presents for my boys. Great bikes but as ever kids bust things quickly. Chris had things repaired and back in no time.

"Great Service"

Very helpful staff and good advice.

"A big thank you to 99Cycles"

A big thank you to 99Cycles. I bought an electric bike from them in Sep and started to have a few problems in Dec. I took it in on a Saturday and, even thought the workshop isn’t open on a Saturday, they fixed it! I can only get in at a weekend so was expecting a week without my bike. Amazing service and clear explanation of what the problem had been and how it had been resolved. My bike feels like new! Thank you so much

"Good customer service"

Good customer service, painless transaction. Quick delivery.

"Highly Professional and Consistently Helpful"

Called in this morning to run a reset on my Scott E-Bike. Adam and Jordan were super helpful as they always are. It is always a pleasure to call in for service, accessories and general advice. I have used 99Bikes, formerly Hargreaves for a few years and their professionalism, friendly and helpful advice has never failed. Thank you guys for your help and consistent service! Dr. Shaun McCarthy

"Great!!!!!!"

Great service, great advice, great choice, great products and great price, plus ready for collection quicker than expected, then kindly held for Santa to collect.

What more could you want.

"Fantastic purchase from 99 bikes"

Fantastic purchase from 99 bikes. Great bike great price. Happy child for Christmas

"Appalling customer service"

Earlier this year I spent £1000 on a new bike and accessories. When I got the bike home the drive train was very rattly and noisy in certain gears. No matter I thought I have the free check up coming up. I took the bike in and reported the fault and after it had been checked out I was told that the rattling was due to the fact that I wasn't changing gear properly and the rattle was because the chain was between gears as I wasn't making sure it was in gear properly. I have been riding bikes with derailleurs for 45 years and I know what it sounds like when the chain is between gears so i know this was not the problem. I wouldn't have minded this patronising remark if the rattle had been fixed. As soon as I got home I rode the bike and it was still noisy. I tried to contact the shop via their online contact form immediately afterwards (in September) and I am still awaiting a reply in December. The bike has been in my garage ever since as I can't bear to ride it with the noise coming from the drive train. I will have to take it to a proper bike shop and incur the expense of getting it fixed. Amazed at the shocking level of customer service at 99 Bikes.

"Electric bikes"

I have nothing but praise for Chris, James, Mike, Tom, and the rest of the team. They gave me great aftercare when I bought two electric bikes. I needed a rear mudguard and pannier rack. It took some time but they sorted me out in the end. Well done Winchester 99 Bikes staff