"Excellent"

Excellent. Very helpful staff, excellent product,

"People at Omnitub were very helpful and…"

People at Omnitub were very helpful and pleasant
Man who delivered the unit was very good, he delivered the bath right to the door with a smile and good humour

"Super fast delivery and a great product."

Super fast delivery and a great product.

"Great tubs, terrible customer service."

I've purchased two of these tubs over the years. The tubs themselves are great, I love how they come in a variety of sizes to fit any awkward space, but the customer service is non existent. The last tub I bought, the pop up waste (that I purchased for an additional £120) was faulty and doesn't pop up to let the bath water out. I was told initially I would be sent a replacement from the manufacturer but it never appeared. Multiple emails and WhatsApp messages later and I eventually gave up after a few months of chasing as I just don't have the time or energy. I now mainly use the shower over the bath to avoid the hassle of having to wrestle the plug out. I'm not keen to shell out on a replacement myself given it cost so much. What a *waste*!
EDIT: To clarify I sent 3 follow up emails after not receiving the replacement part (the initial offer of a replacement part was to Omnitub's credit, prompt, but just never materialised), as well as reaching out on WhatsApp a couple months later, none of which were responded to in any way, leading me to conclude it was a lost cause and not time well spent in the midst of other renovations. The recent arrival of a house guest who wished to have a bath led me to revisit the issue that has been niggling. I would be happy to update the review if resolved as the bath tubs themselves are great but my experience with the customer service, not so much.

"Great tub, service sucks"

The tub itself is great but they put in the wrong drain-overflow combo so I had to buy another new one. I've been sending them multiple mails and a few messages on Instagram but hear nothing. I cannot recommend them due to customer service...

>>update:
After seeing the reply I got in touch with omnitub for a 4th time, via whatsapp this time. I did immediately get a reply there (and they did aknowledge receiving my old message via the website form, with no reply from their side).
However, my issue has not been solved since between the time i received the order and started the renovation I did not notice they sent me the wrong product.
So, if you do decide to order here, double check what you get. Even if they hide it well under the tub in all the packaging and you have to wait for renovations. That's why I kept it safely packaged and now lost a couple hundred euros...

"A fabulous and unique product"

A fabulous and unique product, lovely design, British made (not Chinese crap), a WIDE range of sizes and excellent customer service. We love our new bath - thank you OmniTub

"Great product and great service"

Great product and great service. The customer service over WhatsApp is second to none. Very responsive and detailed. The courier had a bit of difficulty with their delivery schedule and even though it wasn’t Omnitub’s fault or responsibility they did a fantastic job of finding out what was going on and communicating on my behalf.

"Excellent service and great tub"

Excellent service and great tub

"Poor delivery"

I haven't had the bath fitted yet but it looks great, just what I wanted.
On the downside, I book a delivery for Friday afternoon and it didn't arrive until Tuesday morning. There was no update at all about when it was going to arrive and I emailed the company on the Monday and still haven't received a response.
Also it just being left on a pallet on the street isn't exactly great, but I suppose that's just how it comes.

"Fantastic service"

Fantastic service, bath arrived on time minimal fuss, I was concerned as it was over Xmas/new year period and I’m on a tight schedule with trades. Easy to contact and Deep Bath is superb 👌