"!!!!!Total scam!!!!"

!!!!!Total scam. Do not book.!!!!!!

Not to mention they were an hour late, they find silly excuses to double the agreed price. They make advantage of us running out of time and in a very stressful situation of moving and demand the unreasonable price increase. Very unprofessional and it was a total waste of time.

Worst company ever.

"Terrible experience "

Terrible experience , we used this company yesterday and they didn’t show up for our cleaning , they demanded more money over the phone for something wasn’t agreed in the contract . The phone company which deals with booking are also terrible liars, we waited 2 hours outside of the house and no one showed up .

"Don't go anywhere near this company"

Don't go anywhere near this company, it's bordering on a scam. They give you a quote, then phone you back and say they need to charge you more because it's a bigger house when they haven't seen the house. They want to be paid up front. One cleaner arrived mid day and cleaned for 3.5 hours and left the house unfinished. Then when you try to organise a reclean because they guarantee your bond back they give you an endless run around. Book cleaners for a given day then don't arrive then move the booking again, all in the hope you just give up and go away.

Steer well clear of this company. They have changed their name to 365cleaners because they have got so many bad reviews.

"Booked an end of lease clean in…"

Booked an end of lease clean in Melbourne through “365 cleaners”. The job was outsourced to cleaners from this company who did a terrible job. Agent refused to return bond until job was redone. Do not hire this company.

"Do Not Book. Scam Company."

Customer service advised no hidden costs, we agreed. When cleaner came to property, we were charged a hidden cost of 200 reduced to 80 when we said we weren't happy to pay. Cleaners missed over 50% of the required work and did not let us inspect the property after the clean had been completed. The driver passed us the key while both vehicles were moving which was dangerous, illegal and unethical as we were not able to inspect the property as per the terms provided by the company. They offered a follow up clean where we received a call from the second driver advising that the clean could not be done because the apartment was too dirty. This did not make any sense as we had a follow up clean arranged from the company. After requesting a refund due to being screwed around by the company, they offered us multiple "final offer partial refunds" which were far too low considering the amount of damage this company has caused. Do NOT book with this company. This company will scam you. Read their terms and conditions if you do not believe.

"Guys they didn’t do the job for my move…"

Guys they didn’t do the job for my move out. They didn’t even vacuum! It was a small 2 bedroom apartment.
When I said I would not pay until the job was complete and provided pictures as proof of a poor job they refused to return my apartment keys!!!! Needed to pay for another cleaner to do the work plus them to return my keys. DODGEY AVOID!!!!

"Poor business practices, subpar cleaning and damage caused"

Cleaners initially scheduled to show up at 7am. Was changed the day before to 1pm which is fine, but then changed to 4pm on the day during the timeslot allocated. Ended up showing up at 5:30pm. While not too bothered about that, something to be aware of.

I booked this service purely for the end of lease clean and bond back guarantee. It was never mentioned to me at all during any of the booking or confirmation status over the phone that they only guarantee bond back basically if your house is brand new and already clean. Any small imperfections on walls or floors and they will just deny it on the spot, knowing it's probably too late to rebook with someone else, it's a scummy practice. No discount was even offered considering the main reason I booked was now no longer even an option.

Secondly, the cleaning was done okay, the outdoor shutters I paid extra for were done to a poor standard in my opinion, and they broke (and assumingly vacuumed up) 2 tiles, was never even mentioned to me. Some walls were done poorly, but overall the clean was okay.

Wouldn't use again, they have some bad business practices and contractors they hire out just don't really seem to care and ignore damage they've caused.

"Shocking"

Shocking. They ring us all day demanding for payment saying they are about to finish cleaning but when we drove to the property, there’s no one there and no cleaning was done at all. Always check the end result first before you pay. No wonder they insisted we pay in advance. Luckily we did not. They told us over the phone they’ll come back the next day to steam the carpet which they did not vacuum in the first place and the next day, they did not turn up. This company is also called 365 cleaners. Beware of them!

"Worst Moving Company in the world"

I hired CBD to move the contents of my small 2 bed apartment, to an apartment, within the same complex. No vehicles were required, simply moving items from one lift to another, across a basement carpark. I highlighted this to the company (and yet they charged me for a 4.5 tonne truck)
They did not effectively load the trolleys, (only 1 item on the trolley, did not load multiple items or fill up the trolley or lift, eg filling the gap under a table with boxes, when safe to do so). A friend and I ended up having to help and used my own trolley to load multiple items (to demonstrate), and they still only loaded their trolleys with minimal items, & threated to walk off the job. My friend and I then started filling the lifts, and they grudgingly towards the end, started to help load/unload. Out of frustration, I loaded my own trolley to brim with boxes and items, even at 5"2, pushing a trolley on , I moved swifter than the "professionals". Unsurprisingly, 4 hours later the job was not complete. I called & emailed CBD movers, during the job to highlight my concerns. I tried to take photos of the ineffectual trolley loading, and the staff threated to walk off. Later the "mediation" team of CBD asked for video footage of their staff being lazy & asked why I didn’t highlight the issues during the move! They also highlighted that the move took so long because the distance between lifts was 200m hence the delays. We measured it. Circa 70 paces/circa 35m. Horrendous service, horrendous mediation, and linked to 365 Cleaners. Another scam company. Beware.

"AVOID AT ALL COSTS"

365 cleaners were the worst cleaning firm I have engaged, ever. Period.

The cleaners did such a poor job, I had to spend hours cleaning the property myself. They could not organise a re-clean within the timeframes that I needed.

I paid extra $ for services that they did not complete (at all!) and didn’t even do the minimum required for the basics. There were stains on the benchtops and other kitchen surfaces, they didn’t mop floors, they left hair in the shower, they didn’t clean cupboards, the left windows dirty despite them being easily within reach.

They make you pay upfront on the day, or they don’t complete the service. Then they don’t offer refund guarantees (despite me providing ample photographic evidence.

Their customer service is atrocious – they do not understand what you tell them and offer no meaningful solutions. And despite the numberous emails back and forth (with me trying to calmly explain to them again and again the issues with the clean and the poor service received) they a) do not seem to understand, and b) insisted several times to provide them with a review!!

I made the mistake of not reading reviews first. My bad. Others are right – they are basically scammers and should be reported and this business closed down. I wish there was another avenue to file a complaint, but customer reviews seems to be the only real avenue here.

I am a landlord myself, and would not let an agent of mine book them, nor a tenant.

I would only recommend them for referral to consumer affairs. They should not be in business in this country.

THE WORST

AVOID - No other firm can be as bad as this