"DISGRACEFUL CUSTOMER SERVICE"

Customer service is not in line with the brand, I own 5 bags and a wallet and have always found the quality to be decent. After 3 uses the top handle of my newest bag broke. I contacted customer service and asking if just a replacement D ring could be sent to a friend travelling from the UK as Furla is not available in my country - YES, I OFFERED TO ASSIST THEM WITH CUSTOMER SERVICE.......
After weekly emails for a month still no response.
Wish I could write a review without a star. Shocking that this brand with a history of nearly 100 years and usually decent quality doesn't care about loyal customers.

"I bought 3 bags from Furla for the past…"

I bought 3 bags from Furla for the past 3 years, to be honest I bought them during sale, but I’m so impressed with their quality and are so beautiful! Really happy with the bags and planning to order another one soon, just waiting for the next sale XD I left only 4* because once my order was cancelled without any explanation, for the rest, happy happy happy

"The bag itself was pretty"

The bag itself was pretty, however in my opinion it’s a little bit pricier

"Ersatzteil-Anfrage abgewiesen"

Wahnsinnig schnelle Beantwortung der Anfrage. Ich hatte nach einem verlorenen Ersatzteil gefragt, und es wurde abgelehnt weil der Händler bei dem der Artikel gekauft wurde ( von knapp!!! 2 Jahren ) nicht Ihren Ansprüchen gerecht war. Mein Händler hatte Furla Artikel über eine Großhändler bezogen und nicht direkt.

"Una stella non meritata"

Una stella non meritata. Mi iscrivo al loro sito per shop online, e non mi arriva mail di conferma, anche se sono iscritto. Faccio ordine per borsa, costosa, mi fa arrivare fino al pagamento, che autorizzo, ma per tre volte non va a buon fine. Chiamo servizio clienti, vedono gli ordini, mi dicono di riprovare da altro browser. Provo inutilmente. Richiamo, mi prendono ordine telefonico, dicendomi che mi inviano link per finalizzare pagamento. Sto ancora aspettando il link…. Non usate questo portale, è vergognoso!!! P.s.: la stessa borsa l’ho acquistata da altro sito di rivendita, pagandola 50 euro in meno.

"Tas geeft af op lichte kleding"

Tas (3jaar oud) geeft teerachtig af op lichte kleding, het leer zelf is ook beschadigd (leerpatroon vervaagd) aan de buitenzijde op de plaats waaraan de binnenzijde van de tas de sluiting zit

"Now doesn’t lock"

I purchased a Furla bag in June/July 2022 via their website. The clasp has never worked without force. I have filled in their on-line form but it won’t submit. I rang their number and was told to send an email. It gets returned. I tried the on-line chat but that just says reconnecting. It doesn’t. Reading other reviews they are terrible for customer service.


I have bought a bag I cannot use. I have tried to contact their CEO no luck.


Update: 20th April. I have heard from Furla who said I would receive a label to return the item. This did not arrive. I contacted them again to ask where the label is. They reply please take the item to their outlet in Bicester village. This is 60 miles from me. I am 75 my husband 78! Their website says you cannot take the item to an outlet or shop if you purchased it on line! In other words we are not going to honour our Guarantee

UPDATE JANUARY 2024

I have been able to use the bag since my initial review. This has been by pushing and clicking the mechanism until it finally clicked. However, yesterday the bag will not shut, at all. The little clips on the flap which are supposed to fit into the metal on the bag do not come out far enough. So the bag just doesn’t shut. It is now out of its guarantee. I have no option than to throw the bag away. I notice on their website that the locking mechanism has been changed! I wonder why?

"I love this brand"

I love this brand, I love the products. That's why I give it the highest score. Everything is always good with me, both delivery and communication. But I try to buy in boutiques.

"Schöne Taschen, kein Kundenservice"

Schöne und vor allem sehr hochwertige Taschen, aber leider kein Kundenservice. Habe den Schultergurt meiner 400 €-Tasche verloren und bei Furla freundlich per Mail angefragt, ob ich einen Ersatz bekommen könne (natürlich würde ich diesen käuflich erwerben). Es kam eine knappe Absage, dass es keine einzelnen Gurte gebe. Danke für nichts.

"Il sito Furla è una truffa.ho…"

Il sito Furla è una truffa.ho acquistato pagato la merce non è mai arrivata e non mi hanno mai rimborsato.non comprate!al servizio clienti rispondono solo stranieri che non sanno e ti faranno sapere.è una presa in giro ne parlerò male fino alla fine dei miei giorni spero falliscano lo meritano.