"Glad I opted for The Private Clinic"

The best thing about my experience was Mr Bianchi himself. His lively, engaging manner, coupled with his detailed and knowledgeable explanations made me feel completely confident that he would take good care of me. The results of my bunion surgery are very pleasing - the toe almost perfectly straight - and I was given good after-care advice. All the staff I encountered were warm and helpful and I would recommend the services of this clinic. My only issue was the requirement to travel to London for both reviews as well as the surgery, which added considerable time and expense. My initial consultation was in Bournemouth and it would have been helpful to me to go there for my reviews too.

"Bunion removal "

From my first appointment all of the team were friendly and made me feel welcome and at ease.
My first consultation with Mr Bianchi was informative. Mr Bianchi took an x-ray and explained how he can take my bunion away and answered all my questions.
I decided to go ahead.
The day of my procedure was well organised and I was treated with kindness as I was nervous on arrival.
All went well. Having the nerve blocks was not pleasant but I did not feel a thing during the operation.
I walked out of the hospital.
My follow up appointment to have my banaging removed was fine and the nurse was friendly and professional. She then clearly explained and showed me how to use tape on my foot which I need to do until I see Mr Bianchi.
I walking from day one and have only taken paracetamol and ibuprofen.
I have another appointment to see Mr Bianchi to have an x-ray which is two weeks after having the banage removed.
So far in my journal has been ok.
I have to wait to see if my foot is pain free as It has only been 5 weeks since my operation. From my experience so far I recommend Mr Bianchi.

"My experience with the private clinic…"

My experience with the private clinic has been amazing, I recently underwent a breast augmentation with professor Sandip Hindocha.
The care received was of a high standard from the first consultations to the surgery and after care.

Sandip and his team at the Birmingham clinic have been so welcoming and caring, Wanda, Gladys, Rachel accompanied me when seeing Sandip also for after aftercare making sure I was comfortable and understood everything. I also have had contact with Lisa for any issues who was also fantastic. They are a lovely team.

The Birmingham team made themselves available out of ours incase I had any questions or worries. Sandip made sure I got all the care needed and seen as quick as possible he truly is an amazing surgeon who I would return to if I want anything further in the future. I can’t thank him enough for the confidence I now have and making me feel so at ease.

I can’t thank the Birmingham team enough. They all are truly awesome and I’m so greatful for all the care that I received . I am extremely happy with the results from my surgery. I highly recommend the private clinic and would happily return in the future.

"Customer service from reception is…"

Customer service from reception is fine. Welcoming is fine, as a surgery, not happy at all! I had breast implant replacement and a breast lift. At the consultation, I requested cleavage, and the surgeon, Dr Javali, suggested a size down, and I agreed. But after the surgery and the swelling went down, I noticed my breasts are completely different; on the sides, they are falling down, my nipples look unexciting, I am not a size down, I am not having any cleavage at all, and my breasts are not looking nice at all. All I can see is that he pulled my breasts from the center, and I can only see a straight scar to the side. I am forced to wear a bra that pushes my breasts to the center, hurting me on the sides. I am now a size F, and I was wearing a size E before surgery. When I last saw him, he showed me the before picture, but to be perfectly honest, I would rather have it like before than look at my results now. After spending nearly £9000, I am heartbroken and regretting having this surgery.

"Had a consultation about my bunions…"

Had a consultation about my bunions with Mr Bianchi - total waste of money - felt he was about to pack up to go home when I went in to see him - felt he just wanted to fob me off and not even look at my feet - I showed him my bunions and he claimed I had an imbalance of the foot that would get worse if he operated on it - I had to remind him to make a scan of my foot, which he had mentioned and then forgotten about - he then told me about customised insoles £175 - to be fair, he also mentioned I could get some arch supports from Boots. And that was it. I think he is just collecting consultation fees, which are steep and if poss. their expensive insoles. Anyhow, it all worked out better for me in the end - saving me a lot of money - NHS consultant said that I’ll need my right foot operated on at some point in my life. There was such a hype about this doctor - I say, save your money. The new techniques are done by other consultants as well and for free, if you qualify.

"From my initial enquiry regarding…"

From my initial enquiry regarding bunion surgery to my final appointment after the procedure I found everyone to be very supportive, kind and professional and I am very happy with the outcome!

"Appalling Customer Care"

I had cosmetic surgery in November 2023, performed by Mr Fazel.
Firstly,for each appointment before, and after, the surgery, I was never seen on time.
On one ocassion I was waiting for an hour!
Once I was healed I was not happy with the result so I began discussions with the patient coordinator regarding the issues.
I had another appointment with the surgeon but it felt rushed and I felt rather dismissed.

In June 2024 I was asked by the patient coordinator to put my concerns in an email, which I did. I heard nothing so chased multiple times.
3 months later, in September 2024 I was told it had been escalated to the practice manager and they would contact me in a 'couple of days'.
I had an in person appointment with the practice manager, later in September, along with another surgeon, for a review of the surgery
and to discuss options. I was told that a full report, with options,would be sen to me. I felt real hope when I left.

Another month went by and I received an email which just confirmed what we had discussed, but no mention of the options for me to move forward, and no costs.
I emailed back to the practice manager but he ignored me from there on.
The patient coordinator then contacted me to say I could see my original surgeon but I had already made it clear I did not want to see him again as he did not
make me feel comfortable.
I was told my information had been sent to the person that deals with all complaints. Again I waited. It is now January - a full 7 months since I first raised
my concerns and I have not heard anything from this next person.
For the amount of money I have spent I cannot believe the non-existent customer care that has followed.
I would absolutely not recommend this clinic. There may be some great surgeons there, but the after care is appalling, and that is when you really need someone.
For the record, all the nurses were wonderful.

I have taken the following from their website "We pride ourselves on offering an exemplary level of service and ensure that we treat our patients in a professional,
friendly and emphatic way, and are always available when they need us" As far as I'm concerned, and from other reviews I have now read, this couldn't be
further from the truth.

"Excellent professional treatment…"

Excellent professional treatment throughout the complete process from initial consultation to conclusion. Would highly recommend.

"Bunion Surgery experience"

The operation went to plan and was in every way similar to what had been described. I was given time & attention and the aftercare was not rushed. The first appointment date was changed however I could fit in with that as it was only 1 day earlier than planned. The 2nd suggested change I couldn’t do but this was accepted by the team. Mr Bianci is very professional & I felt confident in his practice.

"Returning customer. Pleased with the Private Clinic 👍"

Used the Private Clinic before and I find them honest and trustworthy in not advising you to do treatments for the sake of it or if not medically appropriate. My major treatment worked really well and I'm having some supplementary work done. I'm realistic on this one with no high expectations, but my therapist is really enthusiastic and supportive so I'm really pleased with the regime, appointment timetable and price. Looking forward to results, however minor, in the next few months. Friendly and professional treatment from an honest provider. Thanks 👌 😊