"Brilliant service, quality fish. "

Brilliant service, the fish arrived quickly and healthy. Great customer service and speedy replies on WhatsApp.
Would recommend and I will definitely be using aquatics online in the future.

Thank you so much.

"Hopeless"

Hopeless. Ordered a pond pump, and received no communication whatsoever for a week. Emailed to query, only to be told they had emailed me to see if I was ok to wait for stock from the manufacturer. (They hadn't emailed, all folders checked including junk)
Told it could be up to 10 days for the order to arrive which I ok'ed. A month later, no communication, no sign of the order. Took 2 emails and 3 phone calls to get hold of anyone who assured me a call back, which didn't come. Now 10 weeks since the order, further emails and PayPal messages, still no communication and I'm trying to recover my £200 via PayPal which they took from my account in January.
Worst customer service I've encountered online in years. Avoid them at all costs.
(Updated - refunded via PayPal on 8th April - at which point I still hadn't received any communication from the company. Glad I used a protected payment method)

"Disgusting level of customer service"

Disgusting level of customer service, I complained about one of their products and received nothing but abuse and them blaming everyone else - avoid if you value your pets heslth

"clownfish arrived dead"

clownfish arrived dead
david is a clown

"Fantastic Service, happy healthy fish!"

First time dealing with this company, very impressed with the web-site. Spoke to them on the phone, very helpful and easy to deal with. Placed an order and very simple transaction. The fish arrived exactly when I was advised, well packed and carefully handed to me by the courier. I now have 15 healthy happy fish exploring my new pond. I will be using this company for my future pond requirements. Thanks very much, Gary and Jane 10/10

"always norbreck for me"

Will always buy my aquatic merchandise from norbreck,great prices and quick delivery,they have everything you need.brilliant.

"awful"

Got in touch with them about when my order would be sent. They said they waiting for something to be delivered from manufacturers and then order would be sent. Ordered over a week ago and still not received anything. Very unprofessional will definitely NOT be using this company again!

"Efficient and responsive service"

I've used Aquatics online for years now and continue to find them helpful and responsive. This time a part I wanted was not in stock and they let me know quickly. They also found out if it was still available and sadly it is not but this is not Aquatics online's fault. So I would recommend them without reservation.

"Good quick delivery"

Quick delivery, boxes inside parcel a bit squashed. Would have preferred to been informed the company had changed and merged with other.

"Great service"

Ordered new canister filter on bank holiday morning (online). Delivered by lunch time on Wednesday. Good communication re e mail. I was kept up dated with progress of order etc.