"BINNED BY ROBERT DYAS"

Failed to deliver my order despite being yards outside my house. I spoke with the driver and gave him full details how to find our property but he failed to leave our bin cuphoard and we have had to cancel our handyman who was locked to put it together. Robert Days"s customer service is abysmal. Please could I receive a full refund as I do not trust them to deliver it again, which would be the third time of trying.

"Hi, poor quality garden furniture"

Hi,
its a long list
Front facia missing, side load bearing member broken, two knots fallen out of the roof leaving large holes to let water in, and took 18 days to deliver this crap, wood very poor worse than that used in pallets. this cost 218 pounds worth about 50

"Very pleased with the summer house"

Very pleased with the summer house. Looks good and easy to follow instructions. Ordering and delivery good, especially the delivery driver, very polite and stacked the summer hose neatly.
MGD 250212

"COWBOY COMPANY"

COWBOY COMPANY - DO NOT USE

Purchased a Mercia Summer House through Robert Dyas requesting installation. On the day, 2 men arrived. After leaving and inspecting my new purchase, I was shocked at how unprofessional the installation was. Not only was the roof fascia boards not cut to size, the door handles not postioned correctly, gaps in the doors when they had not been hung correctly allowing sunlight in and putting pressure on hinges as the doors would not close correctly, cracks on outside beams, hole in floor that I could see my decking, roof felt hanging down, bump in roof felt not laying flat, wood parts that have been attached outside to the roof that was suppose to be inside however worse of all, I also have the experience of the wind and sunlight through the 2 inch gaps between the roof and support beam whilst sitting inside.
After contacting MPG Logigtics, the company responsible for the installation and several attempts to try and resolve this issue, they admitted it was a poor installation. I asked not for the same workmen to come and remove it only for him to arrive. Showing him the mess his made, his response to the fascia boards not being cut to size 'that's how Merica install them' the roof is meant to have holes, the beam is in the right place, the pieces of wood outside are correct, i didnt hang the doors my colleague did, theres nothing wrong with the floor,I have built 1000's of these. Being shocked at his response and showing him the instructions which he still denied he is in the wrong this company needs to be named and shamed. This is not a professional service at all.
I have read the 1 star reviews, and I'm sure they will come out with some excuse that it's my fought that the roof has gaps and I did not allow the same person in to remove the summerhouse. This is because I have an expensive ornament in my garden. When i asked if he would like me to remove it to prevent him falling over his reply was 'no if i move it, it will be on the back of his lorry and is it expensive. Not the sought of thing to say to a customer.
I Will be taking action against this company. Anyone else having problems with this company, please contact RIP OF BRITAN and WATCHDOG. I have and they sre interested in my story as it seems I'm not the only one unhappy with their poor service.

"MGP250376"

MGP250376
Drop 6
ORD2253036
Neil the driver
06/03

Hi there

I just wanted to say what a fantastic guy your delivery driver Neil was on the day he delivered our shed. He was so happy and pleasant which is such a rarity these days. He delivered our new shed perfectly and nothing was too much trouble. I am more than happy with the shed and the fantastic delivery driver Neil.

Kind regards

Bernadette Hodgson
Sent from my iPhone

"Very friendly helpful driver"

Very friendly helpful driver

"Garden shed"

Bought the garden shed 8x12 from Mercia garden products ,I can honestly say it’s the cheapest piece of rubbish I’ve ever purchased if I’d had any idea it was going to be this cheap I would not have bothered,the Perspex for the windows is made from basically cling film and the floor is osb

"Shed/greenhouse"

Very prompt on delivery very well informed as well as a great product

"Do not buy from here! "

Absolutely no after care here. There is a fault with the internal supporting parts of the shed. Where the roof has sagged due to the internal support not being strong enough (2 pieces held together by a flimsy joiner! Pics sent as requested and apparently as I have no waterproofed the external wood parts (even though I have) they will not replace! I asked for the head office address so I could return the shed and there closed the thread down as its counter productive. I just pointed out that the issue is internal where it doesn't mention waterproofing the internal wood parts and that's the end of it apparently! Absolute disgrace of a company!
It's nice to see by your reply you are admitting partial responsibility as I've not owned this product for 24 months!
Also I note during out conversation you only asked for what treatment I had used which I supplied, however at no point did you ask me what waterproofer I had used, infact you assumed I hadnt! Happy to provide the details if you'd like to actual take responsibility for your faulty product?!

"I am super excited to get my greenhouse…"

I am super excited to get my greenhouse up and to be using it, it's going to make my growing season longer and so much easier. Ordering on the website was easy with plenty of choice on delivery dates, I was updated on the specific delivery time the evening before and it was delivered on time. The delivery guy was very helpful and pleasant to talk to.
Assembling the greenhouse was fairly straightforward and once up it was very exciting to peel back the protective film from the windows. I can now move my seedlings from my kitchen to the greenhouse and start some more. I have a thermometer that is showing between 5-7 degrees warmer over night and this is plenty to keep a light frost away.
Happy growing everyone!