"Very Good customer service"

Because of my light weight, the mattress I bought is probably not the best for me but still much better than what I was previously using. It took time to wear in. But what really impressed me, apart from being very decent value for money, and a 100 night trial, was the customer service. I kept noticing that on one end on one side of the mattress the springs were not giving as the rest of the mattress was, making it very uncomfortable for my upper back in that section. I kept thinking it needs more time because if I pressed that section down with my hand the springs would give; but the rest of the mattress had worn in fine. After 15 months of use with regular turning and flipping, I decided to call OBC to ask for advice as to what I can do to wear it in. They said it might not be performing as it should and asked for a video along with an explanation, after which they decided to replace the mattress. No independent inspection, just a plain and simple replacement. Very impressed. 6 months in with the replacement, so far OK.

"I needed to replay my super king 18…"

I needed to replay my super king 18 year old bedstead and wanted another one with two heights as needed the taller height and after searching the internet with some ranging from £2000 to £3500!! I came across The Original Bed Company & had exactly what I wanted and the reviews were fantastic I ordered my new bed. Although I had to wait between 8-12 weeks as it was a 6ft bed, it finally arrived and we paid to have it assembled and wow it actually improved our mattress. Feels like a brand new mattress and it’s absolutely perfect and so sturdy. So well made and definitely when I need to replace it again in a few years time and the Original Bed Company still around I will be coming back. Thank you for an amazing product.

"Overall happy "

Good communication. Came in 10 weeks which it stated. Instructions easy to follow. All parts there, no damage. Good sturdy bed. Happy with our purchase and would recommend.

"If you want to be messed about….this is…"

If you want to be messed about….this is the company for you. Good luck you’ll need it. I can not wait for their snivelling response to me honest critique of the service or lack there off. AVOID AVOID AVOID

"Guess who got the Friday afternoon bed…"

Guess who got the Friday afternoon bed and mattress! And no apology or compensation from customer services…
The metal bed looks very nice, but I’m not sure it was worth the hassle to get a new part without the rust, and a replacement mattress without the burn hole in it!

"Excellent service dispite issues being my own fault"

Ordered my bed back in November but didnt get around to putting it together until late December. Opening it I realised I had ordered the wrong size !!! Rang them and explained that I had dismantled my old bed and now didnt have a usable bed and they explained they were extremely busy but would do their best. Within a week I had a new bed which was perfect and they picked up the one which was the wrong size. Excellent customer service, they only charged me £20 for the bigger size and didnt recharge me for delivery dispite living in rural North Wales and it being my mistake.....Unusual these days to get such good service.

"Disappointing"

2nd bed from OBC. First one is great.
Ordered 2nd bed for my son and it has been a shambles. Ordered Dec 1st and knew I had to wait couple of weeks. Delivery cancelled after slot, first attempt, 2nd attempt not loaded onto van, 3rd attempt only half the bed turned up. So poor delivery company being used. But OBC couldn’t seem to care less, customer service not helpful just moaning how busy they are, don’t do anything to sort it out or reply to phone calls/emails. I understand it’s Xmas and everyone is busy but be helpful and at least reply to phone calls/emails, look to be doing something to help! Son has no bed as dismantled on 1st delivery day. Have requested refund of delivery charges not received and have now requested refund of bed!

"Faulty and missing parts..."

Received a bed from this company yesterday and hired someone to put it together as I am disabled.

The delivery was amazing and the delivery guys really professional with keeping me updated.

There were various nuts missing for assembly so the person I hired to assemble the bed had to go out and buy some.

The very last part of the assembly required the knobs on the head end of the bed fitting. This required two metal dowels. It seems like both of these had suffered a manufacturing defect. Neither would screw into the hole they were supposed to fit into.

I've called the company this morning and was told in a fairly rushed manner that I should email as I'd got through to sales. The only email contact is for sales so that doesn't make sense, and the only phone numbers are for sales.

So, I've emailed the company asking for replacements to be sent out as soon as possible.

Hopefully they'll get this attended to and I can update this review.

UPDATE: The replacements for the faulty parts were delivered in a timely manner and we were finally able to complete the assembly of our bed.

"Ordered my bed 13 weeks ago"

Ordered my bed 13 weeks ago, it said 8-10 weeks to manufacture but I called after 10 weeks and they let me know it would be coming 2 weeks later (now three weeks after that).

However my delivery has now been cancelled twice. The second time they cancelled the delivery they said it wasn't loaded into their van due to stock discrepancy so they cannot deliver, which clearly isn't true as it is a custom made product and apparently had already been loaded for delivery earlier in the week. I was patient with the manufacturing delays and understanding the first time the delivery was cancelled, but i'm now very upset after the delivery has been cancelled a second time with clearly untrue reasoning and I cannot get hold of the Original Bed Co or the delivery company.

"Superbly well made bed"

I purchased the Solomon satin black metal bed recently.
I am extremely happy with the purchase. It arrived as advertised within the delivery timeline.
I put it together myself and just needs help lifting it into place due to the weight.
It is very solid, looks amazing and I couldn’t be happier.