"Antartica in Depth "

The Hurtigruten deal MyHoliday2 put together was great value. Flights, hotels and all transfers included. Hurtigruten was the best! We had a great trip with so many inclusions - even wine with meals. You do pay extra for kayaking and camping if you want but all daily landings and zodiac tours are included. We had informative lectures on board every day and the scientists travelling with us spoke about their research and joined guests for dinner. Just can’t fault this tour. So many activities, gourmet food and the scenery in Antartica is beyond imagination. This trip exceeded my expectations.

"Terrible after sales service if things go wrong!"

Terrible communications and no after sales services whatsoever if things go wrong. We recently used MyHoliday2 to book flights and a Hurtigruten Nowegian cruise. The cruise was wonderful however we had been booked on a connecting flight to Norway from Copenhagen with only a 1 hour transit time. Unfortunately we missed that flight due to delays at passport control. We were unable to contact MyHoliday2 as they have no after hours emergency contact number and had to book and pay for another connecting flight. When we did arrive at our ship we found that MyHoliday2 had booked us in a double rather than a twin cabin. Worse still unbeknown to us we had been marked as a "no show" for the original connecting flight and all our return flights to Australia had been cancelled. We were not advised of this by either the airline or MyHoliday2 and did not discover this until the day before our return when we tried to reserve seats for our return flights. As we did not book the tickets the airline would only deal with MyHoliday2 and not us directly. MyHoliday2 sold us emergency flights home (at the same price we were able to get online), but despite many emails requesting that they, as booking agents, find out why this happened and to assist in claims against travel insurance and/or the airline, they have not done so, and we are now out nearly $6,000 for the additional flights. We have continously received assurances that they would look into this but 6 weeks later still have heard nothing. We also had to chase them before our trip for final booking confirmations for our cruise and airport transfer vouchers.

"Japan Cherry Blossoms"

We had a wonderful experience seeing the cherry blossoms all over Japan. Our tour had a big group but everything ran smoothly and to time. The tour covered all the highlights and was a perfect introduction to Japan for all ages. The guide gave information about each town and monument but we found it useful to collect English information pamphlets at each site. We were very lucky with the weather but it would be good to give future travels more information on contingencies if there is bad weather. All hotels were comfortable. Include meals were pleasant.

"Splendours of Sri Lanka, 12 days + flights"

I enjoyed my recent trip to Sri Lanka. The driver and the assistant could not be faulted. It was the first group tour (9 people) for our guide who was a personable young man and seemed quite knowledgeable about his country but to begin with he wasn’t always able to explain organisational details adequately. Our accommodation remained as per the itinerary but he swapped many of the activities around so each day was a full one and became tiring as most of us are in our 70’s. Our free time was non-existent until the end of the tour when we had one full day and two half days at Hikkaduwa. Apart from the cooking class in a private home, all other optional activities became mandatory as there was no provision made for those who didn’t want to participate. Having said that, most of the optional activities were well worth taking. After some consultation, on our last day our guide arranged to pick us up for lunch and undertake some non-strenuous activities before dropping us at the airport. All in all a great tour in a fascinating country.

"We recently did a South Korea & Japan…"

We recently did a South Korea & Japan tour and it was supposed to be a small group but there were about 70 people in 2 tour busses. We advised you guys that my wife was a celiac but they said they were not advised of the same by the travel agent and were not that helpful and were left to ourselves to discuss the meals that were included with the restaurant owners. The guides were fine but the one in Japan didn’t take into account the age of some of the people and expected them to be able to walk fast.

Most of the hotels were good but a lot of them didn’t have a bar or food available when we were not back to the hotel until 7.30 to 8.00 at night. I would have liked to give its 3.5 stars but no option for this

"Great travel agency for the budget conscious"

Came across Myholiday2 when searching for budget all inclusive holiday packages.
After a few emails back and forth I ended up booking my Borneo tour and stay in Kuala Lumpur.
All communication was via email or chat and although some of the responses were a day or so delayed, they answered all my questions and gave suggestions on some changes.
Myholiday2 staff accommodate me with changing my lay over into a 5 day extension with minimal fuss and cost.
I am the type of person who wants to have everything lined up and squared away a month or 2 in advanced and did question things like who to contact in Borneo in case of emergencies etc which MH2 were able to direct me to the right place on the vouchers for this information.
All in all had a nice experience and will definitely use again.
Trip was fantastic and everything was as described in the itinerary

"12 day Sri Lanka tour with flights"

12 day Sri Lanka tour with flights. We flew with Malaysian, flight was fine, no delays. We were met at the airport and given a flower lei! The driver / guide we had all tour was great, really knew his stuff and we felt safe driving the long distances. My highlights were the train to Ella, the tickets are not first class but that’s better as you can hang out the windows for that ‘insta’ pic! Also loved seeing elephants on safari, mother and baby especially! The hotels were really nice (we did 4 star). I’d like to spend more time at the beach for relaxing at the end. Should have extended our time but didn’t! Would book again

"Great tour with a great group of…"

Great tour with a great group of people. The small group tour of Egypt and Jordan was truely special and the guides supplied were absolute stars. Highly recommend this trip to anyone with these countries on their radar.

"in no way a LUXURY tour"

I will email Myholiday2 direct re my Japan "LUXURY" holiday that used "Tomato",,,

"Very bad communication and incompetent"

Very bad communication and the staff don't know much when you ask for information. It's the least helpful and most incompetent travel agency I have ever used. I won't book again.

PS
I do not wish to communicate with you directly but happy to provide supporting evidence to Trustpilot.