"Took so long for them to process my…"

Took so long for them to process my order - i paid the CC fee so i could get my stuff fast - shipping is complete bunk
- i want some kind of refund. DONT DO IT FOLKS. PRovident contact me for reparations.

"Great company to deal with"

Great company to deal with, highly recommended!

"Real nice until there is a problem"

$1000+ order placed 3/20/2019, payment was made by eCheck which cleared my bank weeks ago, they said it was shipped on 3/26/2019 but USPS tracking # indicates it never was shipped, I have made 2 phone calls and several emails, now they are not responding and appear to be ignoring my request to refund my money. I will be filing reports with BBB, Dallas Police Department and the Federal Trade Commission if I don't have my refund by April 19, 2019.

"This company is one of the worst I have…"

This company is one of the worst I have ever dealt with. They overgrade their items and overprice what they sell. My $5 Indian Head gold coin was sent in for grading and slabbing. It came back from NGC as the lowest grade possible and with the gold color as brown. The kiss of death for a gold coin. A total waste of time and money on my part. NEVER buy a raw coin from them. I would suggest you stick with somebody like APMEX that is a much better place. I will never order from them again. If you do, you'll most likely lose money.

"Quick to charge slow to fulfill"

I made a small order and was provided with an estimated ship time of 1 - 3 days. After 5 days I emailed customer service but did not receive a reply. After three more days I called and was told the warehouse was "running slow" but my order would be bumped up and shipped within "a day or two". Which means I probably won't get it in time for the Christmas gifts it was intended to be. And I ordered with nearly three weeks of lead time. It's three items guys, not hard to pick and pack.

Will not shop here again. Other metals providers have billed and shipped within two days, not two weeks.

"****** Rating of 6 stars if I could. ******"

Nearly a hundred orders & never, not a single issue with any aspect of my doing business here. Absolutely the highest rating I could give I do. It couldn't be easier or more of a simple straight forward process. My collection, I've been told is "way cool" & is, in part due to Provident Metals. See you again PM......

"Provident is the way to go!"

I have been very happy with Provident - the timing, well packed products, quality as expected, ease of ordering, and low prices. Shipping time is as expected for cash payment - 3 days free shipping. Products never get boring - always something new available. Love the latest 90% dimes low price. Definitely lowest price I've seen. I buy 2 to 4 times a month and spend much more than the free shipping minimum.
I recommend buyers always read the policies, payments, and shipping times. I found the information clear as well as the result. Provident has lived up to my expectations and I am pleased to do business with them.

"Really good and simple to do business…"

Really good and simple to do business with. Friendly customer service as well.

"The dog be slow but he give me the good…"

The dog be slow but he give me the good SILVER -no mailman cost- hi fives- I have my own rating system ------ four 9's pure --- the highest.
I give the Provident -- four 9's pure ----- Yo!

"Not real impressed with Provident processing time..."

Not real impressed with the customer service at Provident. I have placed several orders with Provident in the past, without a lengthy wait to receive my product. I placed an order on 9/2 and received payment confirmation within the hour. I realize this was a Sunday with Monday being a holiday, so I was not expecting miracles. I used an immediate form of payment so I would not have to wait for a check to clear. It has now been 8 days total, 5 business days, and my order still reads "Payment Confirmed”. I called and spoke with a representative on Friday, 9/7, and was told that they were extremely busy due to the holiday. Really? Conversely, I placed a substantial order with J.M. Bullion on 9/4 and had it in my hand on Friday, 9/7. I just placed another substantial order with J.M. and will have no choice but to make them my first pick moving forward. Shame because the prices at Provident are very fair. I guess you get what you pay for.