"Poor"

My first order ($2000.00) with Provident Metals was poor. I ordered in the morning and received payment confirmation within an hour. I used a CC since I'd not done business with them before. After 4.5 business days, my order still showed "Payment Confirmation" in my history. I sent an email with no response. I phoned and was told by a CSR that due to market price fluctuations, my order was delayed. This made no sense because the items I ordered were "In Stock and Ready to Ship". The price was locked in at checkout. She responded that she meant they were extra busy but that she placed a rush on my order and it would ship soon. Soon, she could not define. I asked her to cancel my order and that I would do business elsewhere. I had ordered from APMEX, JM Bullion and Money Metals Exchange AFTER this order and had received those orders within 4 business days. I am now awaiting my refund which I was told would be processed today. If not, I will file a chargeback with my CC and file a formal complaint with BBB.

"NEVER BUYING AGAIN FROM YOU!!!"

I placed an order for some silver and I even took the small lump hit and used a Credit Card just so that I can avoid going to the bank, get a money order, stand in line at the Snail Mail shop to send it in, wait a couple of days for them to get the letter, process it and await clearance all for nothing.
My order is still on "confirmed payment" and no changes as of 3 business days. This is not how you do business,and you should change your name to ProviDON'T, because you guys don't care. 1st and LAST time I buy from them. I have never had a problem When buying from JM Bullion or even APMEX. Those guys had a shipping tracking number on the ready the next day on received payment status.

"Provident Metals is a Scam!!!!!!!!!!!"

This is my first time buying from provident metals. I placed my order 10 days ago and they still have not even picked my order or got it ready to ship. I contacted them and asked for my money back they just told me to hold on that my order would come " some time soon" I am starting to think they just took my money and have no intention of shipping me any thing. If this is your first time here PLEASE GO TO SOME OTHER SITE ANY OTHER SITE. This place is a SCAM. They will not give your money back or ship you your order in a reasonable time frame.

"I have been purchased from Provident…"

I have been purchased from Provident Metals for last 6 years and never have any problem. Last order from Provident was very disappointed. One of Austria Philharmonic has burnt mark on the edge. I emailed customer service (Melissa). She wants me send back the coin at my cost for refund. She refund to issue a call tag. I will cost me $3.50 plus 30 minutes stand at USPS. I showed the purchased history I purchased at least $15K for last 6 years and didn"t care either.

"I have been dealing with Provident for…"

I have been dealing with Provident for about 8 months now and I cannot stress enough how they have been fabulous to deal with. I have only called them 1 time, not for a problem but a pretty mundane question. Their customer service was absolutely top notch. It was almost like talking to your best friend. As for their order completion and delivery, you just couldn't ask for better. I would recommend that you consider paying by check or bank draft to get the best discount. It's not huge but 4% adds up quick. Its $40 per $1000.
Pros: Everything
Cons: None

"You know...there are ok companies out…"

You know...there are ok companies out here, and then there's Provident Metals. Excellent customer service, excellent navigation through site, excellent delivery times, excellent inventory. Excellence. This company strive for excellence. Absolutely loving the new look...even feels nicer. The marketing team...excellent! I can keep going but you guys get the point.

"Great Company"

Great Company! Received 200 rounds today that were VERY well packaged! Fast delivery & very good customer service! Thank You Provident Metals! I will be ordering more silver soon!

"Excellent company"

I used to buy from brick and mortar until I found out about provident. I have never had a problem and have always been very happy with my metals. I love this company

"100oz Engelhard arrived today"

100oz Engelhard arrived today. Pretty rough shape, however, I realize it wasn't a new bar so totally not too surprised.

"First time purchase"

Great quality, price, and packaging. I am checking out these guys and they seem to be very good. Tested the product, passed all tests. Excellent dealer!!! Will purchase again👍